Position Description:

Will be dedicated to Artificial Intelligence group applications which include mainly Chatbot, RPA, Document Intelligence and others.
The goal of the Application Production team is to prepare a suitable application’s environment and maintain it up and running providing an effective, responsive and proactive level of support.

Your future duties and responsibilities:

• Technical support of all the environments, both locally developed and third parties internally hosted
• Ensuring the specialist support to the IT development and Application Support team
• Manage applications migrations/re-hosting
• Coordinate the change management for all the applications in scope
• Collaborate to the changes on the infrastructure hosting the applications in scope
• Contribute to global/local strategic projects
• Responsible for deploying application by setting up the environments , troubleshooting and produce accurate documentation
• Need to be flexible and adaptable as well as having a broad technical hands-on knowledge of different application technologies and enterprise infrastructure (cloud).
• Ensures that the solution is always operational and optimal (capacity, upgrades, performance, obsolescence, etc.)
• Adopts global and departmental guidelines, IT best practices and IT Security recommendations
• Define tactical solutions to resume processes as quick as possible
• Contribute to solve incident and find out the root cause
• Guarantees the on-call availability during the required time windows or at the weekend for extraordinary activities
• Perform regular reviews of scripts before UAT phase
• Perform a regular report to Project Manager/Technical Leader of server and application points to improve
• Proposes and implement optimizations for the project (can be linked to server configuration, rewrite of scripts)
• Perform a capacity planning for projects at least once a year
• Provide support to projects regarding definition of solutions
• Participate on the standardization of practices
• Participate on the validation of migrations done of servers instances
• Participate on the evolution of servers tools

Required qualifications to be successful in this role:

• At least 5 years-long experience
• Teamwork attitude: work cooperatively toward a common objective
• Accuracy: manage details to fully achieve required objectives and safeguard the context
• Stress management and self-control: be able to switch quickly from one topic to another, handle multiple incoming enquiries, control the external pressure without losing clear thinking
• Problem solving: consider issue by gathering relevant information, analyzing data, evaluating alternatives to find out tactical solutions
• Strong analytical skills: break down problems into components by identifying relevant issue and recognizing connections
• Responsiveness: promptly address needs based on understanding their priorities and constrains
• Autonomy: manage own work in order to take the appropriate actions
• Proactivity: be able to anticipate issues or new technical requirements thus addressing to the appropriate teams/colleagues
• Support the business in their IT needs and understand the business workflows and scenarios
• Manage Incidents, Requests, Changes
• Provide business, team members and other project/task partnering teams updates on the issue/task/project
• Understand the underlying issue and the associated patch fix/release and identify systemic issue. Contribute towards better post-release checkouts
• Improving day to day tasks by writing scripts and automate tasks that are procedure oriented
• Availability to work during Holidays / Weekends as per pre-defined needs and on a rotational basis with the rest of the team


Technical Skills:

• Application Performance Monitor (Dynatrace preferable)
• General IT infrastructure knowledge
• Particular knowledge and experience with RedHat Linux
• Experience in Continuous Delivery context, Industrialization/automatization od deliveries, deployments, rollbacks.
• Cloud Experience Kubernetes e cloud managed services (AWS, Azure or IBM Cloud), middleware (VIP, WAF, RDBMS, NoSQL, File Storage)



Soft Skills:

• Good communication skills
• Autonomous and proactive person
• Team player
• Think out-of-the box and come up with new ideas/ improvements for the processes
• Organizational Skills

Skills: EnglishLinux What you can expect from us:

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.