Application Quality Engineer, Customer Service Industry Applications Job Category: Application Development Location: India - Telangana - Hyderabad Copying... **Meet Our Team:** Pega Customer Service is the premier customer service application that predicts and manages today’s customer journey on a global scale. The team comprises of talented engineers who focuses on the innovation, development, and delivery of the product. You will be part of the team which works with a sense of urgency and collaboration across board to build the product with cutting edge technology for today and tomorrow’s world. **Picture Yourself at Pega:** In this role, you will engage deeply in maintaining the quality of the Pega Care Management product, which is one of the top-notch products in the Healthcare industry. You would be writing test plans for the product features, writing and executing test cases for the same. Automation is one of the key areas, to keep a constant check on the product quality with the best-in-class technologies and tools like Selenium, Cucumber etc. You would also be working on CI/CD pipelines using Jenkins, Groovy scripts to create and maintain pipelines for continuous integration and deployment of PCM features. You would have great scope for innovation to create new tools/utilities, which gives more productive time to team and ensure better quality. **What You'll Do at Pega:** + You will start by learning about Pega platform, **Pega Care Management** product for Healthcare Industry + Write test plans for the product features, writing and executing test cases at user story level for functional and non-functional use cases as well + Work on CI/CD pipelines using Jenkins, Groovy scripts to create and maintain pipelines for continuous integration and deployment of PCM features + Actively collaborate with Product owner, team members to understand new product features, identify gaps in use cases early on, and contribute to ensure top notch quality of the product. + Come up with proposals to improve quality and reliability of product features + Work closely with various stakeholders such as Product development team, Release management, Sales automation counterparts etc. + Collaborate with fellow QAs to learn and apply latest best practices to maintain software **Who You Are:** You are a skilled software quality assurance engineer, who can explore, understand and test complex features quickly. You enjoy challenging the developers by finding bugs covering all the corner scenarios, solving problems. You own up automation daily runs, identify failures, quickly assess them, find root cause and provide innovative solutions to fix them. You take quality seriously and write automated tests for all newly developed/modified features. You enjoy exploring latest developments and best practices in software industry and apply them at work. You love to deep dive into functional and non-functional areas to build deeper and broader understanding of its semantics and workings. You are good team player who puts team first, can collaborate with and guide other team members. You take constructive feedback with open mind and work to continuously improve yourself. You are a self-starter and a self-learner. You are pro-active to take work and to explore new areas. **What You've Accomplished:** + 2 – 4 years of software QA experience, preferably in a product development company + Proficiency in Quality Assurance Methodologies, Selenium/Cucumber framework, API testing, Java - OOPS concepts, GIT/SVN, Jenkins + Experience in design, development, and maintenance of automation scripts along with manual test case authoring and execution + Strong understanding of QA methods and best practices, continuous integration and delivery (CI/CD) knowledge + Practical experience working within Agile/Scrum teams, Onshore/Offshore Product managers, with an understanding of the Agile software development lifecycle **Pega Offers You:** + Gartner Analyst acclaimed technology leadership across our categories of products + Continuous learning and development opportunities + An innovative, inclusive, agile, flexible, and fun work environment + Competitive global benefits program inclusive ofpay + bonus incentive, employee equity in the company \#LI-SP Job ID: 21455 **Inclusion and Diversity –** _Inclusive_ is one of our values at Pega. Pegasystems is committed to inclusion and diversity and strives to foster a fair and inclusive environment for all. We believe Pega can achieve more when we create a culture that inspires each of us to fully contribute each and every day. We encourage diverse thinking and collaboration for better outcomes for all.. We encourage candidates of all backgrounds and skillsets to consider opportunities at Pega. At Pega, we focus on the skills needed to be successful and we know that our employees can thrive even if they don't possess a traditional background. If you like the sound of this role, but are not sure if you are the right person, please consider applying. We would love to hear from you! As anand Affirmative Action employer, Pegasystems will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran or disability status, or any other category protected by law. **Export Compliance –** For positions requiring access to technical data subject to export control regulations such as this, Pegasystems may need to obtain export license approval from the U.S. Government and EU Authorities for certain individuals. **Accommodations –** If you require reasonable accommodations under the Americans with Disabilities Act (US only) or comparable regional regulations in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process,or contact (US only) 1-888-PEGA-NOW and/or 225 Wyman Street Waltham, MA 02451 ATTN: Benefits. It is Pega's policy to engage, recruit, hire, promote, train, discipline, and compensate in all job classifications, without regard to race, color, sex, religion, national origin, age, disability, sexual orientation, gender identity, veteran status, or any other category protected by law. https://www.pega.com/about/careers/equal-employment-opportunity