Job Description

When you’re part of Thermo Fisher Scientific, you’ll do exciting work, and join a team that values performance, quality and innovation. As part of a successful, growing global organization you will be encouraged to perform at your best. With revenues of more than $35 billion and the largest investment in R&D in the industry, we give our people the resources and chances to create significant contributions to the world.

The role

We are the Thermo Fisher NanoPort team. As the largest Electron Microscopy demo labs in the world, NanoPort team supports sales of all Electron Microscopy and Spectroscopy products through demonstrations and serves as a meeting place for Thermo Fisher Applications Scientists and customers to collaborate using NanoPort demo instruments. For all these functions, the performance of the microscopes to the highest standards and the general functioning and appearance of the NanoPort lab is critical. We provide technical and scientific expertise in the support of Thermo Fisher Scientific’s Global sales efforts.

Join us as a Field Application Scientist in Transmission Electron Microscope and assist us in our mission to become the world leader in serving science. This dynamic position involves providing scientific training, demonstration, guidance, application support/troubleshooting and Technical sales/marketing support.

This is a field-based role, involving extensive travel across Southeast Asia. Occasional support needs to be provided to customers in the other countries in Asia-pacific region. The position comes with a competitive salary and yearly bonus. We offer many different career pathways in a global organisation, plus extensive resources and training opportunities to help develop an exciting career!

How will you make an impact?

We will support the customer in-person at their lab, and by remote support station, phone and email, serving as a trusted advisor. In doing so, we will help to increase customer satisfaction and build loyalty and chip in to the overall success of the business.

Deliver on-site and remote scientific application support & training support to our customers on our leading TEM productsPerform product demonstrations at customer or NanoPort sitesDiagnose & resolve product performance problems and customer queries/complaintsWork with sales representatives on sales calls to give technical and applications assistance in response to customer inquiriesAssist the regional sales team in the development of accounts by giving technical seminars and presentations that promote the use of our productsMaintain up-to-date technical expertise and in-depth knowledge of our product portfolio and scientific developments in TEM and related subjectsBuild trust with our customers and excel in customer serviceHow will you get here?EducationMasters Degree in materials science, applied physics or similar (PhD preferred)ExperienceMore than 5 years experience in EM related to Materials ScienceExperience in presenting technical materials in written and verbal formKnowledge, Skills, AbilitiesGood knowledge on EM: Diffraction, Imaging and SpectrometryExperience in Thermo Scientific EM, Tecnai/Talos/Titan/Themis/Spectra (TIA, Velox, CEOS, GMS…)Customer-facing experience, with the emotional intelligence to understand customer concernsAble to connect with and support people optimally with varying levels of technical knowledge and expertiseBetter with some management experienceGood digital literacy and have an interest for groundbreaking technologyWillingness to travel extensively (up to 60%)Proficient in English

Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 90,000 colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.

Apply today! http://jobs.thermofisher.com

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.