Eviden is an Atos Group business with an annual revenue of circa € 5 billion and a global leader in data-driven, trusted and sustainable digital transformation. As a next generation digital business with worldwide leading positions in digital, cloud, data, advanced computing and security, it brings deep expertise for all industries in more than 47 countries. By uniting unique high-end technologies across the full digital continuum with 55,000 world-class talents, Eviden expands the possibilities of data and technology, now and for generations to come.

Job Description:
Responsibilities for the role include but are not restricted to:
• Providing application support services (2LS and 3LS) for existing applications and solutions; including troubleshooting, monitoring and incident and problem resolution (root cause analysis)
• Liaising with the Client, their Partners and third-party suppliers who provide support and development services for the applications within our portfolio.
• Call Management: experience of using a helpdesk tool e.g. ServiceNow.
• Developing and implementing fixes and enhancements to commercially available and bespoke applications, using various tools.
• Assisting in the upgrade of existing applications to new versions, which may require working closely with third-party organisations as well as internal project teams.
This may also cover areas such as testing and implementation.
• Documenting and onboarding/decommissioning of existing and new applications.
• Supporting the implementation and ongoing improvements of automation tooling for development, test, release on traditional and cloud infrastructure
• Working to defined contractual service levels
• Undertaking knowledge transfer to enable the take on of new services for client
• Provision of 24x7 on call service for high priority incidents.

Criteria:
• Willing to work out of hours and as part of on-call rota participation.
• Good years’ work experience of business application support within an Application Management or Support environment.
• Experience of the Wonderware suite of products
• Experience of .NET and SQL Server
• Demonstrable ability to generate bug fixes and undertake changes and enhancements
• Demonstrable experience of use of a Helpdesk tool e.g. ServiceNow
• Proven development experience
• Personal attributes should include:
• Strong verbal and written skills
• Strong interpersonal skills
• Flexible ‘can do’ attitude
• Willingness to learn development/DevOps skills
• Tact and diplomacy
• Demonstrable networking and communication skills Desirable Criteria
• ITIL qualification (ITIL 4 certification preferred)
• Experience of working with Cloud technologies, specifically MS Azure
• Experience with large Application Services customers
• Experience of contributing to the development, test, release, update, and support processes for DevOps operation
• Automation and associated tooling
• Eligibility to apply for UK SC security clearance.

As a Disability Confident employer, we aim to ensure that people with disabilities who meet the minimum criteria for this position will be offered an interview. We are committed to making reasonable adjustments and changes as needed to the application and assessment process to remove or reduce any disadvantage associated with a person's disability. 

Let’s grow together.