Job Title: Product Support SpecialistJob Description

We are seeking a highly skilled Product Support Specialist to analyze complex technical issues and system integrations, identify root causes, and develop effective solutions. The role involves conducting systematic analysis to diagnose customer system issues, implementing technical solutions, and providing advanced troubleshooting and customer support. The position requires collaboration with designers, developers, stakeholders, and technical support teams to ensure seamless product integration and customer satisfaction.

ResponsibilitiesAnalyze complex technical issues and system integrations to identify root causes and develop effective solutions.Conduct systematic analysis to diagnose customer system issues and implement effective technical solutions.Travel to customer sites in Canada and the US for advanced troubleshooting and customer support.Collaborate with designers, developers, stakeholders, and technical support teams to ensure seamless product integration and customer satisfaction.Manage the deployment and configuration of integrated systems, ensuring optimal performance.Develop detailed Product Support Documents and train internal technical support as appropriate.Develop comprehensive technical manuals and field installation guides to support customers during product installation, commissioning, and troubleshooting.Investigate and review recurring product issues to drive product improvements.Equip and support the team with in-depth product knowledge and configuration strategies.Provide post-sales customer support, including consultation on product configuration, installation, and usage.Collaborate with customers, sales, project management, and engineering teams to gather and prioritize product requirements for applications engineering.Analyze support ticket data to identify trends and drive product quality improvements.Essential Skills3+ years of experience in a similar role.3+ years of experience with Computer Networking (LAN, WAN, NAT, DNS, Basic Firewalls, etc.).Experience with Windows (CMD, Bash, PS, regedit, etc.).Knowledge of Jira or Confluence.Hands-on experience with Linux.Demonstrated ability to diagnose sophisticated technical issues and implement effective solutions.Ability to work collaboratively with cross-functional teams.Thoroughness and attention to detail in all aspects of work, including documentation.Excellent written and verbal communication skills for documentation, training, and customer interaction.Additional Skills & QualificationsBachelor's Degree in Electrical Engineering, Computer Science, or related technical discipline.Willingness to adapt to evolving technologies and industry standards.
Pay and Benefits

The pay range for this position is $85000.00 - $90000.00/yr.

Workplace Type

This is a fully onsite position in Mississauga,ON.

À propos d'Actalent:

Actalent est un chef de file mondial des services d’ingénierie et de sciences et des solutions de talents. Nous aidons les entreprises visionnaires à faire progresser leurs initiatives en matière d’ingénierie et de science en leur donnant accès à des experts spécialisés qui favorisent la mise à l’échelle, l’innovation et la mise en marché rapide. Avec un réseau de près de 30 000 consultants et plus de 4 500 clients aux États-Unis, au Canada, en Asie et en Europe, Actalent est au service d’un grand nombre d’entreprises du classement Fortune 500.

La diversité, l’équité et l’inclusion

Chez Actalent, la diversité et l’inclusion constituent le pont vers l’équité et la réussite de notre personnel. La diversité, l’équité et l’inclusion (DE&I) sont ancrées dans notre culture par :

L’embauche des talents diversifiés ; Le maintien d’un environnement inclusif par une autoréflexion permanente ; La mise en place d’une culture de soin, d’engagement, et de reconnaissance par des résultats concrets ; L’assurance des opportunités de croissance pour nos gens.

Actalent est un employeur souscrivant au principe de l’égalité des chances et accepte toutes les candidatures sans tenir compte de la race, du sexe, de l’âge, de la couleur, de la religion, des origines nationales, du statut d’ancien combattant, d’un handicap, de l’orientation sexuelle, de l’identité sexuelle, des renseignements génétiques ou de toute autre caractéristique protégée par la loi.

Si vous souhaitez faire une demande d’accommodement raisonnable, tel que la modification ou l’ajustement du processus de demande d’emploi ou d’entrevue à cause d’un handicap, veuillez envoyer un courriel à actalentaccommodation@actalentservices.com pour connaître d’autres options d’accommodement.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

Diversity, Equity & Inclusion

At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

Hiring diverse talent Maintaining an inclusive environment through persistent self-reflection Building a culture of care, engagement, and recognition with clear outcomes Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.