Kforce has a client in Phoenix, AZ seeking to hire an Applications Speciliast to join their team. Responsibilities * The Application Specialist diagnoses and resolves software application issues of end users promptly and professionally * Ensures that end users are provided with accurate and effective solutions and that end user support needs are met with a consistently high quality of service * Engages appropriate IT and business resources to resolve technical issues and support business processes, while updating users on progress toward resolution * May perform IT-related activities for projects to support company priorities * Identifies and recommends system modifications to reduce user issues * Fully documents each issue and resolution using the incident tracking system * The Application Specialist keeps support desk team, peers, and management apprised of any new support issues in a clear and timely manner * May document and provide input on processes and procedures for training IT team and end users * Performs other job-related duties as assigned or apparent