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The Position

The Opportunity:
This is an excellent opportunity for a qualified professional to join Roche Diagnostics, one of the world’s leading health suppliers in in-vitro Diagnostics.
 

The Position:
Application Specialist provides application support to customers on Roche Diagnostics Products Portfolio. The support is provided on the phone, by email or during site visit is in the form of troubleshooting assistance. As a member of our team, you will be primarily responsible for providing application support to the existing and new customers. You will install, train and provide troubleshooting assistance for Roche's portfolio products. You will work in close collaboration with the sales and marketing teams. This is a 100% field position.
 

Accountabilities:
Application Support:

Provide support to customers when any application issues arise in a prompt and timely fashion, perform or assist with software upgrades of customer instrument baseProvide post-sales support to the customer to aid in establishing new parameters and answer technical inquiriesInstall & configure instruments and related reagentsPerform customer trainingMaintain and develop customer facing documentation for support and trainingInstall applications on Roche platforms according to Roche guidelines / proceduresEstablish a plan to visit and/or communicate with each assigned customer on a cycle or frequency matching the customer’s needs and support requirements and Roche’s business priorities

Who you are:

Bachelor’s degree in Life Science - mustExperience as a Field Application Specialist in lab diagnostics market – strong advantageExperience as a Lab Technologist – strong advantageExperience in the Pathology field and familiarity with Roche's solutions – very strong advantageFamiliarity with Roche Diagnostics solutions, instruments and services – strong advantageExcellent interpersonal skills and communication skillsCustomer-centric and results-orientedAbility to gain deep knowledge of the relevant technological solution

Who we are

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

Roche is an Equal Opportunity Employer.