**Overview** The **Application Support Analyst I** works with the Application Manager, other Application Support Analysts, and the training team to develop, optimize, and maintain clinical applications within the Epic system. This includes assistance with Helpdesk support for assigned Epic applications, as well as collaboration with End Users to provide optimal support for the system. **Responsibilities** 1. Participates in workflow creation, design, development and tests the system, analyzes other technical issues, and resolves issues associated with Epic software. 2. Regularly consults with end users to determine necessary changes needed to maintain system (hardware and software). 3. Works with the Application Manager to ensure the system meets the organization’s business needs in regards to the Patient Access project deliverables and timeline by working with Epic representatives, and end users. 4. Assists with the training of end users, collaborating with other trainers by co-facilitating classroom instruction, and assisting with exercises as needed. 5. Collaborates with other disciplines to develop, build, integrate, implement, and maintain all Epic applications. Participates in core group meetings with Subject Matter Experts. 6. Participates in status review for all projects, issues, deliverables and end user concerns, ensures upcoming milestones are met. 7. Tests and troubleshoots existing and proposed assigned system(s). 8. Assists with development of role-based training content, independently or with team members, using a variety of software programs, tools, and applications. 9. Assists, when appropriate, in the design, development, and maintenance of instructional materials (such as presentations) including job aids and tip sheets. 10. Consults with Subject Matter Experts to develop the application for the most optimal end user experience. **Qualifications** **QUALIFICATIONS:** + Epic certification in all applications in their area and other related areas within 3 months of training/date of hire. **EDUCATION:** + Bachelor’s degree required. **EXPERIENCE:** + 0-4 years’ experience in healthcare or healthcare operations required. + Additional years of experience in programming and application support functions may substitute for a portion of the required education; or any equivalent combination of education, training, and experience. + Experience working in customer service or a problem solving environment is preferred. **Benefits** In compliance with the Maryland Pay Transparency Act, Kennedy Krieger includes the wage range for all posted jobs. The wage range references the pay grade minimum and maximum full-time annualized salary, or hourly pay rate, for the position. The actual pay may depend on relevant experience, education, hours worked and/or internal equity. Not all candidates will be eligible for the upper end of the salary range. Kennedy Krieger offers a comprehensive benefits package that includes medical, dental, vision, 401(k) with match, tuition reimbursement, student debt relief, childcare subsidies, dependent college tuition grants and free parking. In addition, we offer generous time off and rich professional development opportunities. All benefits are subject to eligibility requirements. **Minimum pay range** USD $53,689.00/Yr. **Maximum pay range** USD $93,404.00/Yr. **Vacancy ID** _10677_ **Pos. Category** _Information Technology_ **Job Location : Street** _3825 Greenspring Avenue_ **\# of Hours** _40.00_ **_Job Locations_** _US-MD-Baltimore_ **Pos. Type** _Regular Full Time_ **Department : Name** _Epic Systems Support_ **Maximum pay range** _USD $93,404.00/Yr._ **Minimum pay range** _USD $53,689.00/Yr._ Equal Opportunity Provider & Employer M/F/Disability/ProtectedVet