Application Support Analyst

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Our client requires a Support Analyst to provide support for proprietary in-house software and managing data across up to 10-12 different systems within a highly complex technical environment. Duties includes identifying and resolving technical and data management issues; resolve business rules; information and application conflicts involving shared services, applications and resources; and  manage ticketed tracking system and ensuring comprehensive database of queries and resolutions is kept up to date

 

Work is hybrid – one day per week onsite. 

Mandatory Requirements 5+ years’ experience working in Remedy, including custom built modules, reviewing, updating and managing data, along with ticketing and tracking of work  5+ years’ experience with identity management, preferably NetIQ, managing data and permissions, access and credentials of user accounts  5+ years’ experience working in a highly complex and multifaceted software environment  Experience with client management systems as well as custom-built software solutions to manage customer, product and services data  Hands-on experience managing data and highly developed analytical skills  5+ years’ experience working with internal and external customers, including professionally communicating following complex privacy and security guidelines  Attention to detail and demonstrated ability to meet the highest standards of accuracy in following business practices, information management and data governance rules and requirements.  Experience working in a complex technical environment that involves provisioning/removal of access to services, managing data between systems and integration of those systems through automation as well as manual intervention.  Strong communication skills, including both written and verbal with internal and external customers. The ability to actively listen and absorb information to then execute required outputs.  Knowledge privacy and security standards, principles, and regulations applicable to Ontario Health and health technical solutions.  Desirable Requirements Public Sector Experience  Strong analytical and problem-solving skills to research trends and identify opportunities, impacts and transformations required; identify issues; provide solutions and options for business and technical challenges.  Ability to resolve business rules, information and application conflicts involving shared services, applications and resources.  Ability to troubleshoot/triage using a variety of tools and techniques for anticipating, recognizing, and resolving technical (hardware, software, network and operational) problems.   Ability to apply IT privacy and security standards, principles, and regulations applicable to health technical solutions.  A team player with a track record for meeting deadlines, managing competing priorities and client relationship management experience  Exceptional verbal and written communication skills  Extraordinary customer service and relationship management experience 

Job Posting ID: 55893

Location: Toronto, Ontario (Hybrid – 1 day a week onsite)

Estimated Starting Date: Nov 25, 2024

Estimated End Date: Mar 31, 2025

Posting Closing Date: November 12, 2024

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