Description Manager description: The Application Analyst will configure software for their proprietary systems. Customer made a shift from Ticket Pro to L360 which is a mobile app supporting 10k locators that they use with their phones. Ticket Pro is "the brain" of the system. They will work with 2 different pieces of SW, one that directly has configuration for the mobile app, which is L360 and then Ticket Pro, which is the source of knowledge for everything, so any data being changed and input has to be done in both places. There will be a lot of configuration work and inputting a lot of data. Need an eye for detail in this role. This person will be trained with the systems. Troubleshooting and technical documentation. --Formal Job Description: An Applications Support Analyst will be a part of our IT Operations. The ideal candidate will be responsible for managing and maintaining all IT systems, making configuration changes, handling escalations from systems support, as well as gathering requirements, and submitting development requests. The Systems Analyst will play a key role in ensuring the smooth operation of our production software and will work closely with both technical and non-technical team members. Key Responsibilities · Configuration Changes: Implement and manage configuration changes to software and systems as per business requirements. · Ensure system configurations align with organizational policies and change management procedures. Escalation Handling: Act as a point of escalation for complex issues from the helpdesk team. · Provide advanced technical support and guidance to resolve escalated issues in a timely manner. Submit configuration or development requests as necessary to resolve escalated issues. Requirements Gathering: Collaborate with stakeholders and product development to gather and analyze requirements for configuration changes. Documentation and Reporting: Document system configurations, procedures, and changes. · Prepare reports on KPIs such as system performance, issues, and resolution metrics. Skills Application support, Troubleshooting, Configuration, Technical documentation Top Skills Details Application support,Troubleshooting,Configuration,Technical documentation Additional Skills & Qualifications They don't need someone with a lot of experience as they will be trained. Should this position ultimately convert full time, the pay would be 50-60k with full benefits. They should plan to start working onsite daily but there could be flexibility in the future for one or two remote days. Experience Level Intermediate Level + Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: + Medical, dental & vision + Critical Illness, Accident, and Hospital + 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available + Life Insurance (Voluntary Life & AD&D for the employee and dependents) + Short and long-term disability + Health Spending Account (HSA) + Transportation benefits + Employee Assistance Program + Time Off/Leave (PTO, Vacation or Sick Leave) Pay and Benefits The pay range for this position is $25.00 - $28.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Indianapolis,IN. Application Deadline This position is anticipated to close on Feb 14, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.