Position Description:

CGI is looking for Application Support Analyst (L3/Tier 3)

Your future duties and responsibilities:

● Experts on the Applications
● Deep analysis as expert Level 3
● Resolution process and communication to end user through mail, phone call and Ticket update
● Domain crisis management and ad hoc communication for high business impacts
● Continuous improvement : prevention of incident new occurrence through suggestion of code corrections to the solution developers, Problem proposition and follow-up.
● Design of procedures for Ticket resolution at levels L1 and L2
● Training of L1 & L2 teams
● Documentation maintenance
● Manage changes on Production

Required qualifications to be successful in this role:

● Skills
- Good communication (written, oral)
- At least 3 years relevant work experience
- Expert knowledge in computer science, applications, operating systems, software, file standards, data transmission procedures and links inter-application.
- Managed multiple high priority initiatives in a fast paced, highly technical environment
- Experienced with any ticketing system
- Knowledge in Incident, Problem, Knowledge, and Change Management
Required: UNIX, SQL, Oracle 11g, GENIO RT, ASP
Nice-To-Have: Windows, Linux, Script languages, Linux Redhat 5.3, Windows 2008 R2 (basic), Javascript

● Others:
- Amenable to work on a shifting schedule and hybrid working arrangement in Alabang, Muntinlupa (3x/wk RTO)

Skills: Analytical ThinkingDetail-orientedITILLinuxOracle What you can expect from us:

Insights you can act on

While technology is at the heart of our clients’ digital transformation, we understand that people are at the heart of business success.

When you join CGI, you become a trusted advisor, collaborating with colleagues and clients to bring forward actionable insights that deliver meaningful and sustainable outcomes. We call our employees “members” because they are CGI shareholders and owners, and, as owners, we enjoy working and growing together to build a company we are proud of. This has been our Dream since 1976, and it has brought us to where we are today—one of the world’s largest independent providers of IT and business consulting services.

At CGI, we recognize the richness that diversity brings. We strive to create a work culture where everyone belongs, and we collaborate with clients in building more inclusive communities. As an equal opportunity employer, we empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.

Ready to become part of our success story? Join CGI—where your ideas and actions make a difference.