Position Summary: The Application Support Analyst I is a critical role responsible for providing support for our software applications and real-time interfaces. This position requires an individual who can work independently as a team of one, managing both support tasks and the generation of detailed product documentation. The successful candidate will be highly organized, self-motivated, and capable of driving projects to completion with minimal supervision. Key Duties and Responsibilities: + Provide support for software applications used by business units, addressing and resolving user issues in a timely manner. + Assist with the implementation, maintenance, and troubleshooting of front-end and back-end systems, including software upgrades and interfaces. + Work collaboratively with Application Systems Analysts, System Technicians, and Helpdesk Specialists to ensure smooth application operations. + Document process diagrams and procedures for key applications, ensuring accuracy and clarity for end users. + Participate in system reviews and performance monitoring to help identify and resolve potential issues. + Assist in developing and updating the application support and security documentation. + Act as an escalation point for more complex issues that require in-depth troubleshooting. + Suggest improvements to internal processes to enhance the use of software applications within the organization. + Support back-office operations by identifying and implementing necessary changes. + Provide feedback to management on recurring issues and potential areas for process improvement. Job Requirements: + 3+ years of experience in application support or a similar role, with a focus on troubleshooting and resolving software issues. + Familiarity with data integration, systems programming, and application interfaces. + Basic knowledge of industry-standard technologies and solutions in the applicable domain. + Strong problem-solving skills with the ability to analyze and resolve technical issues. + Excellent organizational and documentation skills, with attention to detail. + Good interpersonal skills, with the ability to communicate effectively with technical and non-technical stakeholders. + Self-motivated, capable of working independently and managing time effectively. + Bachelor’s degree in Computer Science, Information Systems, or a related field, or an equivalent combination of education and work experience. AA/EOE/M/F/Disabled/Vet This company is an affirmative action/equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, national origin, age, disability or protected veteran status. All qualified applicants will receive consideration for employment.