Application Support Engineer **Req number:** R4011 **Employment type:** Full time **Worksite flexibility:** Remote **Who we are** CAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise. **Job Summary** We are looking for a motivated Application Support Engineer ready to take us to the next level! If you have of experience in managing day-to-day support, maintenance, enhancements of client applications and are looking for your next career move, apply now.  **Job Description** We are looking for a **Application Support Engineer** . **This position will** be **full-time** and **Remote.** **What You’ll Do** + Maintenance and Upgrade of client applications. + Daily monitoring of processes and performance of applications. + Respond to and resolve incidents with applications and systems. + Assist with the implementation of software enhancements and system upgrades. + Provide technical support for software related issues to business users. + Work with Infrastructure teams on database and networking updates which could affect applications. • Work with the CISO team to ensure security standards are maintained and addressed. + Work closely with client IT employees and team members to ensure systems are properly maintained and business priorities are met. + Work with Vendors to troubleshoot and address issues with applications. + Use ITIL tools and Processes to conform with the standards of the client for change and incident management. + Document existing architecture, support procedures and project artifacts. + Mentor and support other team members on compliance processes, technical procedures, and systems. + Willing to learn other applications and processes. + Apply automation where possible. + Engage with application vendors to resolve issues and address user questions/concerns. + Communicate effectively with client team members to ensure they are updated on progress and resolve their issues. + Create and maintain SOPs for PMS known issues. + Coordinate with infrastructure team to ensure backups are performed and validated regularly. **What You'll Need** + Bachelor’s degree or higher in a Computer science or related field. + 3-6 years' experience supporting IT applications, preferably in the veterinary care industry. + Experience working with Applications and supporting production issues and project work. + Experience with desktop tools, and applications. + Proven ability to work with a vendor regarding support issues, enhancements, and upgrades. + Knowledge of Veterinary care patient management systems such as Avimark, Cornerstone, Impromed, Evetpractice and EZVet. + Familiarity with Microsoft products. + Understanding of Cloud systems and Software as a Service. + Experience with SQL and database management. + Previous Healthcare or Veterinary care experience. **Physical Demands** + Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc. + Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor. **Reasonable accommodation statement** If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111.