Deployment and Upgrades: Perform application deployments and upgrades across various sites. 

Application Support: Provide Level 2 support for the application, including troubleshooting, incident management, root cause analysis (RCA), and problem resolution. This involves utilizing monitoring tools like Dynatrace, Splunk to identify issues, restarting apps as needed, and escalating complex problems to PDO team.

Integration & Configuration: Manage and maintain integrations with other systems, ensuring seamless data flow and functionality.

Monitoring and Alerting: Monitor the performance and health of the application using tools like Dynatrace, Splunk (or equivalent). Proactively identify potential issues, and implement solutions to maintain optimal performance and availability.

Security & Compliance: Adhere to security and compliance standards, ensuring the secure operation of the application.