Job Title: Application Support Engineer

Hiring Location: Hyderabad, Bangalore, Kochi, Noida, Pune, Chennai, Trivandrum

Experience Range: 3+ years

Company: UST

About UST

UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30K+ employees in 30+ countries, UST builds for boundless impact—touching billions of lives in the process.

Job Overview:

We are looking for an experienced Integration Support Engineer to join our team and ensure seamless integration operations across platforms. You will work closely with Customer Support, QA/Dev, and Automation teams to resolve incidents, support testing activities, and maintain dashboards and documentation, ensuring operational excellence and system stability.

Key Responsibilities:

Integration Support: Perform installation, deployment, and troubleshooting of integrations. On-Call Support: Participate in on-call rotations to address urgent integration issues, minimizing operational disruptions. Incident Triage and Support: Investigate and triage incoming incidents, escalating them to appropriate teams when necessary. Monitoring and Dashboard Management: Configure and maintain dashboards to monitor integration health, focusing on issues like exceptions and secret expirations. Collaboration with QA/Dev Teams: Assist QA and development teams in testing new integration versions and resolving bug fixes. Defect Identification and Reporting: Investigate tickets, identify platform or integration defects, and log them in tools like Jira or Trello. Knowledge Management: Develop and maintain Confluence documentation for known issues, tasks, and standard operating procedures. Environment Configuration Alignment: Ensure code repository configurations align with production environments to support stable integration delivery.