The Whitespace Platform has been operating since August 2019. It is a truly digital platform used by brokers and underwriters in the London market to agree the terms of insurance contracts, including writing and signing lines and issuing endorsements.
The IT Ops & Transformation team plays a key role in pre and post implementation processes, compliance/governance and the development and delivery of cross-cutting transformation programmes leading to continuous improvement in service delivery and performance across the organization.
The Application Support Engineer will be a resourceful and motivated person who can drive the resolution of service incidents through thorough technical investigation. They will carry out project work in line with Business requests and find opportunities for innovation and improvement across technologies and processes.
Degree preferred but not essential.Full training on in-house and industry specific systems is provided.Excellent verbal and written communication skills.Reliable and diligent.Attention to detail is fundamental.Organised and thorough.Strong knowledge and interest in the analysis of complex systems.Ability to read and understand code written in multiple languages including Swift, NodeJS, Python and bash.Familiarity with Git and GitHubFamiliarity with Cloud providers (Azure, AWS).Familiarity with Azure KQL.Knowledge of Web Technologies.Familiarity with NoSQL technologies, Couchbase preferred.Familiarity with automation tools like Ansible, Terraform, Jenkins.Understanding or experience of Insurance operations.
Incidents:
Working within a team environment, the persons fulfilling this role will be responsible for investigating and resolving applications and system issues across multiple technologies.Provide technical support and assistance to the business.Resolve IT Events, observing operational priority, impact and SLAs, in a timely manner, escalating where appropriate.Work on different systems, and issues, beyond own expertise; whilst maintaining quality of service.Focus on root cause analysis and resolution for re-occurring Incidents and Events and make long term recommendations and fixes.Complete IT Requests in an effective manner, by understanding the true business requirement, outcome and suitable technical solutions.Strategic:
Recommend opportunities to improve the overall IT strategy.Take part in implementation and change control activities.Deliver timely and appropriate communication to stakeholders and internal customers, providing acknowledgement and effective updates.Participate in Service transition, ensuring readiness for projects moving to BAU.Ensure that any risks are raised with senior management or via standard process.Compliance:
Ensure that client’s data is secure and properly managed. Adhere to all company & regulatory policies and procedures as instructed. Carry out all training provided to deadlines prescribed Work with compliance on IT relevant areas such as Data Security and Financial Crime. Execute the responsibilities of a company employee acting in a lawful and ethical manner in accordance with your contract of employment and company staff handbook. Work with the function manager for their own professional development, including performance appraisal and identifying and meeting training needs to ensure competence and compliance with current regulations.Any other duties commensurate to the grade of the role.