The role:

Do you have a knack for technology and firm business understanding? Are you at your best when supporting others? We’re looking for someone like that to:

• support the Service & Product Strategy Managers across our Investment Banking & Group Finance and Risk business divisions (Equity, Fixed Income, Prime Services, Research) and our technical partners
• uphold high standards for timely issue resolution and communications with our clients and stakeholders
• contribute expertise to the management of existing and new IT products and services
• define business and technical workarounds in a rapidly moving environment, initiate and help to deliver process improvements (including automation solutions)
• eliminate TOIL, automate manual tasks, improve observability and ensure highest availability of the application services.
• actively participate in the major incident management process
• optimize operational procedures to improve efficiency, reduce time to restore and minimize costs
• perform the full spectrum of Production Support responsibilities, based on the ITIL Framework: Incident and Problem Management, Change Management, Business Continuity Management, Continuous improvement