Application Support Specialist
Finastra
Responsibilities Responsibilities and Accountabilities: Investigation and troubleshooting on arising technical issues Implement products as cloud solutions on FinCloud platform; Installation, configuration and maintenance of cloud solutions and third party tools; Configure the integration of cloud solutions with other 3rd party systems; Creation, scheduling and maintenance of customers batches; Application release management, deployment of patches and services pack for cloud solutions, in addition to supporting implementations and major upgrades; Administration of user access controls; Providing technical support and management, working closely with Infrastructure Partner support teams during Incident response and resolution; Adhere to change management procedures and Finastra best practices; Ensure that services are delivered to SLAs and that requests and incidents are responded to in timely and conclusive manner; Provide updates and recommendations to management for implementations adjusments; Skills and Qualifications Bachelor degree in Computer Science, Software Engineering or equivalent; Previous experience with Windows and Linux operating systems; Relevant experience in cloud solutions architecture, design and management; Knowledge of IT operations; Experience working with High Availability and Disaster Recovery architectures and solutions; Ability to understand business requirements and convert them into solution design; Experience maintaining a virtual environment required; Basic networking knowledge and troubleshooting skills; Should have expertise in some of the following: database technologies (Oracle, SQLServer, SQL, PL/SQL); scripting languages (Perl, Bash, Korn Shell, Windows batch) ; XML; Apache Tomcat; Apache AciveMQ; IBM WebSphere MQ; C/C++, Java technologies; Experience with cloud computing platforms (AWS, Azure, HPE) an advantage; Experience of building solutions on IaaS and PaaS an advantage;
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