Handle Production Issue, Preventive Maintenance System, Upgrade system version. Ensure proper documentation is maintained for all the projects & incidents. Handle customer's user requirement and investigation request independently Monitor application performance and troubleshoot issues as they arise. Document support activities and maintain accurate records. Provide user training and create support documentation. Assist with the deployment of new applications and updates. Work with IT staff to ensure system security and data integrity. Coordinate with third-party vendors for application support. Perform root cause analysis for recurring issues. Contribute to continuous improvement initiatives.