Our client is looking for a contract Application Specialist. This is a fully remote role. MST Hours. 

The Application Specialist is responsible for quickly and effectively diagnosing and resolving internal user application issues that are escalated by the Tier 1 support desk. The Application Specialist is an expert in all functional and operational aspects of at least one business software application. With knowledge of the client’s software applications, the Application Specialist may partner with the business to provide IT support for organizational initiatives or activities.

This position will be part of the Salesforce steady-state support team.

Contract Duration: 12-months

Required Skills & Experience High School diploma or GED
Experience with running queries in SQL and Splunk ServiceNow or SailPoint experience.  Tickets Management Preferred Skills & Experience Bachelor’s degree in IT, technology-related field or business-related field.
What You Will Be Doing
Daily Responsibilities Diagnoses and resolves software application issues of end users promptly and professionally. Ensures that end users are provided with accurate and effective solutions and that end user support needs are met with a consistently high quality of service. Engages appropriate IT and business resources to resolve technical issues and support business processes, while updating users on progress toward resolution. May perform IT-related activities for projects to support company priorities. Identifies and recommends system modifications to reduce user issues. Fully documents each issue and resolution using the incident tracking system. Keeps support desk team, peers, and management apprised of any new support issues in a clear and timely manner. May document and provide input on processes and procedures for training IT team and end users. Performs other job-related duties as assigned or apparent.

You will receive the following benefits:

Medical Insurance - Four medical plans to choose from for you and your family Dental & Orthodontia Benefits Vision Benefits Health Savings Account (HSA) Health and Dependent Care Flexible Spending Accounts Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance Hospital Indemnity Insurance 401(k) including match with pre and post-tax options Paid Sick Time Leave Legal and Identity Protection Plans Pre-tax Commuter Benefit 529 College Saver Plan

Motion Recruitment Partners (MRP) is an Equal Opportunity Employer, including Veterans/Disability/Women. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP’s Employment Accommodation policy. Applicants need to make their needs known in advance.