The role of the Applications Support Specialist is to provide technical leadership and remote support to deliver excellent service to various C Spire. Three or more years of progressively technical experience is highly desired. We are looking for an individual who is eager to learn, highly customer focused, patient, an effective communicator, self-initiating, has a positive attitude, and can prioritize and execute tasks without micro-management. The role will involve providing leadership and technical direction to junior staff, while also solving some of the more advanced technical problems for our customers.
“Customer Inspired” isn’t our slogan — it’s our driving force, and not everybody is built for it. While we all bring our own strengths and skillsets to the table, there are some traits every C Spire Team Member needs to have:
A relentless obsession to be the best in our industryA winner mentality determined to outsmart and outdo competitorsA single-minded commitment to unbeatable customer experiencesAn unapologetic passion for innovation and technologyAn uncompromising drive toward continuous improvementA steadfast devotion to doing the right thing the right wayA deep-seated dedication to accountability and ownership Responsibilities Managing Service Requests, Incidents, and Problems through a ticketing systemEnsure day to day operations of IT infrastructureAnswering Inbound Service Calls as necessaryAdvanced troubleshooting and administration of Windows based applications, Operating Systems (Desktop and Server) and Server Roles (AD DS, DHCP, DNS, DFS, Print Server, File Server, etc.)Administration and troubleshooting of Citrix serversAdministration and troubleshooting of Microsoft AzureBasic system administration and troubleshooting of database technologies/softwareLeading periodic technical meetingsCompletion of a yearly training plan/required certificationsWork includes occasional weekend or after hours time, when necessaryServe in on-call rotationAny other task or duty as assigned or required Qualifications REQUIREDAssociates degree in Computer Science or a related technical field, or equivalent years of relevant technical experience.Familiarity with basic networking technologies and concepts.PREFERREDCitrix Certifications or experience.VMware Certifications or experience.Administrator/Engineer level Microsoft CertificationsLeadership and management experienceAdvanced experience in the following is helpful:Windows 10Microsoft Server 2012 or higherMicrosoft Active DirectoryMicrosoft Office Suite/O365VMware and other hypervisorsCitrixEMR/EHR/Practice Management SuitesNetworking/Switching hardware
PHYSICAL REQUIREMENTS AND WORKING CONDITIONS: Candidate should have reliable transportation, have the ability to lift 75 pounds, and should expect to spend a considerable amount of time seated throughout the day.
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