Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
ABOUT GLOBAL PAYMENTSWhether you’re a merchant accepting payments, a bank issuing cards or a developer embedding payment technology, if it has anything to do with commerce, we’re Already on it! That’s why 5m+ customers and 7k+ software partners around the world rely on Global Payments to handle more than 73b transactions every year.
Through local expertise and global scale, at Global Payments we deliver market-leading technology solutions through five regional sub-brands — Eway, Ezidebit, Sentral, Pigeonhole Software and Storman.
These brands are anchored by Global Payments, a Fortune 500® brand and commerce leader powering millions of companies around the world, from ambitious startups to enterprise giants.
We make a positive impact on our customers and communities through our values of Passion, Care, Accountability, Excellence and Ingenuity.
Underpinning our values is our commitment to Diversity, Equity and Inclusion, woven into our cultural DNA through a multi-year Oceania program focused on two core pillars of action - Reconciliation and Gender Equity.
As pioneers within the Australia and New Zealand payments landscape, Eway is a leading business-to-business ecommerce provider and Ezidebit a digital recurring business-to-consumer payments processing platform.
ABOUT THE ROLE
The Application Support Team Lead is responsible for leading and overseeing Level 2 Application and Technical Support for Global Payments production applications and services. This role focuses on supporting acquiring and scheme-related transactional activities, as well as other highly integrated payment support systems and processes. The Team Lead will guide and coach the application support team, ensuring effective diagnosis, remediation, and resolution of production issues. The role involves close collaboration with internal Client Support, IT Operations, Development teams, and external schemes and technology partners to maintain the stability and operational excellence of high-volume
transaction systems.
SALARY
The salary range for this role is $120,000 to $130,000 + superannuation.
RESPONSIBILITIES
Develop and maintain a strong understanding of Global Payments clients, web facing andinternal applications and how to support themProvide support to software partners, software developers and integrated clients to resolveintegration related problems, assist in technical upgrades and service migrationsProvide support to API’s, Routing and Payment Gateway Services that are cloud basedLead and coach a distributed application support team.Oversee System uptime, incident response and operational excellenceEnsure the timely setup & configuration management of new clients during onboardingactivitiesEnsure the overall stability, accuracy, integrity of integrated payment systems and processesRespond, investigate and resolve application support issues in line with agreed SLAsEnsure the delivery of enhancements, hotfixes and patches are deployed without client impactMonitor status of client requests and escalate to functional managers when requiredProvide support to internal users by providing reporting, back end data changes and resolvingfunctional issues on the platformsAssist in the testing of application releases and software deploymentsProvide stewardship of critical and escalated client issues in collaboration with support teamsAct as first responder to critical alerts, incidents and assist the Incident Managers withresolution of major production issuesDocumenting and improving existing processes and help maintain system documentation andproceduresEnsure clients and internal teams are informed of issue resolution status and software release(s)Maintain good working relationships with technical stakeholders within software partners,integrated clients and inside the businessProvide guidance, support and training to other Support Analysts to ensure knowledgehandover from projects and supportability of new products and services within the teamProvision of after hours on-call support on rotation (as required)Other duties as reasonably requested by Global Payments
Essential Skills and Experience
Desirable Skills and Experience:
Cloud based technologies such as AWS and AzureKnowledge of other programming / frameworks such as .NET, C#Monitoring and Alerting Tools like Newrelic, Opsgenie, Sumologic..Experience working in Agile/Scrum methodologiesSalesforce - General AdministrationOUR BENEFITS
Join a leading global technology brand that offers benefits you’ll actually value, including:
Flexible work arrangements that support your unique need;
18 weeks paid parental leave for either parent as well as two weeks paid secondary carer’s leave;
Women in Digital membership, granting you access to a host of member industry events and resources;
Additional birthday, community giving, wellness and study leave;
Our free and confidential Employee Assistance Program counselling service and wellbeing resources;
A jam-packed calendar of cultural celebrations and social activities;
Global career and professional development opportunities;
Salary sacrifice and an Employee Stock Purchase Plan.
READY TO APPLY?
Want to join a team that places the needs of our people, clients and community at the heart of everything they do? APPLY NOW by submitting your CV. Please note you will be redirected to a Global Payments careers page to submit your application.
All final applicants for this position will be asked to consent to a criminal history check. Each application will be considered on its merits.
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Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com.