DAY TO DAY:

· Application Support services: GE CENTRICITY PERIOPERATIVE ANESTHESIA (CPA), GE CENTRICITY PERIOPERATIVE MANAGEMENT (CPM), VOCERA, PROVATION MEDICAL, and other miscellaneous applications that are linked to these.

· PROBLEM solve and identify solutions to non-standard requests.

· DOCUMENT and communicate effectively in order to ensure timely resolutions.

· SUPPORT by Working with third-party vendors in order to support the GE CPM, GE CPA, Vocera, Provation Medical (ProvationMD);

· Assesses and interpret customers' needs and requirements.

· TESTING the functionality of application(s) as the environment is constantly applying updates/patches to different environments we are in and linked to;

· TAKE OWNERSHIP for tickets, service requests that come into HEAT ticketing system.

· SUPPORT and assist with Vendor Access Requests.

· TROUBELSHOOT and assist UHG ServiceDesk tickets and requests, if any.

· DOCUMENT and prepare to send out notifications/outages/maintenance via email to the stakeholders.

· Analyze technology solutions options and provides feedback to appropriate parties.

· Maintain with all IT policies and procedures required.

· TAKE OWNERSHIP to schedule TEAMS meetings in order to gather appropriate IT professionals and or Clinical Management in order to communicate on a bigger scale for projects, tasks, updates, if no project manager is involved.

· Run through the testing process a clinical staff members would process through a patient case file in a day.



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