Complete Description:-
FOIAXpress is the most comprehensive web-based commercial-off-the-shelf (COTS) application available for electronically processing Freedom of Information Act (FOIA) and Privacy Act (PA) requests. As emphasis on government openness and transparency continues to increase, agencies and institutions are looking to find ways to streamline FOIA request management and facilitate citizen interaction. FOIAXpress is a one-stop software that manages the entire lifecycle of a FOIA request from initial request to final delivery of documents, including request management, correspondence management, document management, fee/payment management, document review and redaction, and reporting.
FOIAXpress Support Specialist will managing client side of citywide FOIA- processing system. Will assist PAL requestors with updates and an troubleshooting.
Provide citywide end users stable workflow by assisting with the technical side of FOIAXpress.
Detailed responsibilities include:
• Participate in iteration planning session, review the prioritized items in the backlog, selects and review the stories for the current iteration.
• Design and develop the Test plan, Test Scripts and test strategies for client side FOIAXpress and executed them.
• Serve as the primary contact for benefit-related questions or complaints, and work directly with vendors to resolve issues.
• Troubleshoot, diagnose and resolve problems related to operating systems, hardware and software.
• Created templates and logs for every issue encountered.
• Maintained solid customer relationships by handling questions and concerns with speed and professionalism.
• Work closely with business analyst and developers to understand the user requirement specifications & Use cases
• Perform FOIA requests database validations according to the business logic.
• Prepare test data for positive and negative testing the application dynamically.
• Modified accounts/requests
• Generated detailed reports using spreadsheets and send through emails accordingly for each agency
• Providing status reports for the public on pending requests.
• Maintain/test the system for any technical issues on a daily basis
• Communicated with the vendor to organize and schedule upgrades
• Scheduled appointments and fielding telephone calls
• Created guidelines, spreadsheets, and filing.
• Input scripts required to run the system provided by vendor
• Configured the internet explorer browser required for FOIAXpress, which includes modifying the .net framework settings.
Behavior Characteristics:
Must possess good communications skills, be organized, have ability to define and socialize new processes, able to effect change in a dynamic environment, comfortable working at many org levels, & must be team-oriented, performance-oriented.
Skills:
Skill
Required / Desired
Amount
of Experience
Expertise Rating
Bachelor's degree in the field of information technology or related and minimum of 2 years of relevant experience.
Required
4
Years
3 - Expert
assisting in responding to inquiries and requests for Freedom of Information Act (FOIA) information...
Required
4
Years
3 - Expert
...2) logging, tracking and managing incoming requests and preparing reports as needed for FOIA/PA information...
Required
4
Years
3 - Expert
...3) communicating, coordinating and collaborating with the FOIA/PA requester community regarding the status/processing of the requests.
Required
4
Years
3 - Expert
Experience in analyzing, documenting and redacting FOIA paperwork.
Required
2
Years
2 - Proficient
Experience in identification and compilation correspondences, drafting formal, professional memos, document redaction and other duties related
Required
2
Years
2 - Proficient
Strong knowledge in FOIAXpress Software Testing Levels, Bug Life Cycle, Testing Life Cycle
Required
4
Years
3 - Expert
Experience with high level customer support and excellent communication skills
Required
2
Years
2 - Proficient
Ability to write professionally, edit and refine internal/external documents. Ability to identify grammatical errors when proof reading
Desired
2
Years
3 - Expert
Expertise with word processing, spread sheets for tracking and other automated systems.
Desired
2
Years
3 - Expert
Experience with development of software asset management policies, workflows, processes, and procedures.
Required
4
Years
3 - Expert
High level understanding of Windows dotNet environment, regedit, and command prompt.
Required
2
Years
3 - Expert
Experience with developing RFP documentation, reviewing vendor proposals and participating in vendor presentations.
Required
2
Years
2 - Proficient
Experience with FOIAXpress application- able to locate and isolate technical issues efficiently and configuring workstations effectively.
Desired
2
Years
3 - Expert
Knowledge of Freedom of Information Act 1966 (5 U.S.C. 552), Privacy Act (5 U.S.C. 552a), EO 12958, as amended, EO 13292, Openness in the Govt...
Required
2
Years
2 - Proficient
6 CFR, Part VIII, Chapter 1 and Part 5, Freedom of Information Act Exemptions, 6 CFR Part 7, FOIA: 1974 Amendments' Major Features, 1986 Freedom of In
Required
2
Years
2 - Proficient
...1986 Freedom of Information Reform Act, 1996 Electronic Freedom of Information Act
Required
2
Years
2 - Proficient