Job Profile Summary ​

This role focuses on the design, development, and implementation of information technology (IT) solutions in order to meet the organization's needs through new and existing applications, systems architecture, network systems and applications infrastructure and the management of the IT infrastructure.  In addition, this role focuses on performing the following Client Applications Support duties: Designs, develops, implements, and updates internal IT applications in accordance with specifications and business needs., designs, codes, tests, and debugs computer programs, and prepares systems documentation and training.  A professional individual contributor role that may direct the work of other lower level professionals or manage processes and programs.  The majority of time is spent overseeing the design, implementation or delivery of processes, programs and policies using specialized knowledge and skills typically acquired through advanced education.   A senior level role that requires advanced knowledge of job area typically obtained through advanced education and work experience.  Typically responsible for: managing projects / processes, working independently with limited supervision, coaching and reviewing the work of lower level professionals, resolving difficult and sometimes complex problems. 

Job Overview 

This position supports the design, build, testing, implementation, education, and daily maintenance/use of client applications as well as, other third-party vendor solutions that are more complex, more technical, and/or more critical to Tufts Medicine operations.  This position requires regular engagement with teams, departments, and key stakeholders to gain context and an understanding of pertinent business processes and workflows.  This role provides guidance to less experienced team members and assists them with resoling issues or problem-solving assistance using critical thinking, experience, knowledge, or understanding.    

Job Description 

Minimum Qualifications: 

1. Bachelor’s degree in Computer Science, Information Systems, or related technical field. 

2. Appropriate certifications or obtain certifications within a reasonable timeline. 

3. Four (4) years of healthcare business analyst/IT experience. 

Preferred Qualifications: 

1. Master’s degree in Computer Science, Information Systems, or related technical field. 

2. Six (6) years of healthcare business analyst/IT experience. 

3. Experience with software development and software testing/QA. 

Duties and Responsibilities: The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list.  Other duties and responsibilities may be assigned. 

1. Serves as an experienced business specialist and technology generalist responsible for aligning technology solutions with business needs per the strategic direction set forth by leadership and key stakeholders. 

2. Develops detailed understanding of application functionality by attending training and/or reading documentation. 

3. Serves as an intermediary between internal groups and third-party solutions or vendors to ensure the integrity and optimization of the technical build or solution is optimal. 

4. Determines best approaches to tailoring system to meet individual requirements. 

5. Creates documentation of custom builds as appropriate. 

6. Provides both local service area team support as well as, direct user support by correlating user needs with process design and improvement.  

7. Develops test scenarios based on requirements. Executes testing and identify issues. Researches and resolves issues. 

8. Provides input to LIVE plans. Provide support during LIVE events, including occasional off-hours support. 

9. Builds enhancements to current functionality using application tools. 

10. Develops and maintains standard technical and operational documentation for all implemented efforts to support sustainability and end-user education/ experience/ results. 

11. Supports small and medium sized projects. 

12. Actively seeks on-going education and understanding of current/ available system functionality, benefits, and implementation requirements to ensure competence as a subject matter expert (“SME”) in areas of assigned focus. 

13. Engages continuously with operational teams to gain context and an understanding of pertinent business processes and workflows. 

14. Promotes and champions a technology enabled, data-driven operations across the health system; aims to establish formal measures of performance for all initiatives, implemented workflow, and as determine fitting to quantify other efforts/ output. 

15. As assigned, conducts research and analyses sufficient to vet the application of technologies with potential to enhance business processes/ performance. Presents findings aligned with measurable optimization to leaders/ applicable decision makers for consideration. 

16. Seeks technical and professional guidance from experienced team members to promote strong team dynamics and ensure the quality of the work output. 

17. Promotes a culture of continuous learning and knowledge share across the team, workgroup, department, and other key stakeholder groups. 

18. Collaborates with others to support the continuous alignment of systems, process, analytics, and education to promote technical adoption and utilization. 

19. Collaborates with teammates to support the monitoring, and adjustment of work plans through successful completion. 

Physical Requirements:  

1. Mental requirements will be intense at times with involvement in many concurrent multi-faceted projects. 

2. Requires manual dexterity using fine hand manipulation to operate a computer keyboard or related equipment. 

3. Requires ability to see computer screen, monitoring equipment and reports.   

Skills & Abilities: 

1. Ability to use Microsoft Office Outlook, Teams, Word, Excel, Power Point, Visio.  

2. Ability to gain additional competence using Microsoft Access, Project Management software. 

3. Strong technical, analytical, problem-solving, project management skills. 

4. Knowledge of organization and project management methodologies. 

5. Ability to influence others to prioritize and complete tasks, through completion by established deliverable dates. 

6. Ability and willingness to learn new technical applications and information quickly and utilize application tools and information to meet end-user/ operational requirement. 

7. High degree of professionalism and integrity is required. 

8. Effective team player. 

9. Strong written and verbal communication with excellent customer service orientation. 

10. Ability to understand and explain complex, technical information to a non-technical user. 

11. Ability to be agile and navigate through uncertainty; support team members ability to do the same. 

12. Ability to interpret data and identify meaningful patterns. 

13. Ability to be resourceful in gathering pertinent information to inform decision-making. 

14. Ability to manage and balance multiple priorities simultaneously. Organize work effectively; seek timely guidance as requires in order to complete all assigned work by established deliverable date. 

Tufts Medicine is a leading integrated health system bringing together the best of academic and community healthcare to deliver exceptional, connected and accessible care experiences to consumers across Massachusetts. Comprised of Tufts Medical Center, Lowell General Hospital, MelroseWakefield Hospital, Lawrence Memorial Hospital of Medford, Care at Home - an expansive home care network, and large integrated physician network. We are an equal opportunity employer and value diversity and inclusion at Tufts Medicine. Tufts Medicine does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation by emailing us at careers@tuftsmedicine.org.