At TDW we put people first - that means working everyday to ensure the pipelines that run through our communities are operating safely and reliably. What sets us apart is our expertise, experience and commitment.

Each day we dedicate ourselves to treating each other, our customers and our community with care and respect.

Overview

As an Engineering System Support Analyst II, you will provide technical application support for the whole engineering function globally. They work with customers to review and resolve issues and perform troubleshooting and related analysis; escalate issues as appropriate or serve as the escalation point for highly complex issues.

Key Responsibilities

Primary duties may include, but are not limited to:

Support of applications within assigned platform modules and resolve technical software issues and provide enhancement plans.Work with end user to gather requirements on new features and modules.Perform integration work around assigned applications.Develop new platform implementations and customizations, as needed, based on customer needs.Collaborate with stakeholders, business analysts, process leaders, and architects in interpreting requirements and configuring and scripting into specific applications.Document design, development work and testing results.Perform IT testing and assist on user acceptance testing.

Experience

Mechanical Engineering or Drafting experience.Experience working in medium sized company (500-2000 employees) having operations in multiple countries, or as consultant serving customer within similar business size.Experience with CAD, CAM, CAE, PDM, PLM.Experience authoring CAD-CAE documentation.

Knowledge, Skills, and Abilities

Working knowledge of responsive design/coding.Working knowledge of application(s).Working knowledge of business acumen to understand impact of work.Excellent customer orientation skills.Excellent problem-solving skills including the ability to question status quo.Excellent communication skills including the ability to articulate task management, priorities and issues.Ability to identify critical path items in complex projects.Ability to use sound judgement in making technical decisions including the ability to work independently with little direct oversight.Ability to identify, troubleshoot, and resolve complex issues in the given area of responsibility using internal and external information sources.Ability to develop and document operational protocols for managing CAD-CAE tools.