HTC Global Services wants you. Come build new things with us and advance your career. At HTC Global you'll collaborate with experts. You'll join successful teams contributing to our clients' success. You'll work side by side with our clients and have long-term opportunities to advance your career with the latest emerging technologies. At HTC Global Services our consultants have access to a comprehensive benefits package. Benefits can include Paid-Time-Off, Paid Holidays, 401K matching, Life and Accidental Death Insurance, Short & Long Term Disability Insurance, and a variety of other perks. Title: Applications Analyst II - Cerner Scheduling Job Description: The experienced Cerner Scheduling Applications Analyst is responsible for reviewing, analyzing, and modifying programming systems as it relates to Cerner Millennium Scheduling. The Analyst’s primary goal is to support our clients with system break/fixes, system changes and enhancements, and ongoing system maintenance, which can include system testing, troubleshooting, and issue management. Provide technical application(s) support across multiple environments with a primary focus on Cerner Millennium Scheduling and related functionality. Strong troubleshooting, issue resolution, communication and teamwork skills are required. This position works under general supervision. Responsibilities: + Maintain and support Cerner Millennium Scheduling suite of products on and off normal scheduled shifts (troubleshooting, updates, fixes and project support, on-call). + Responsible for the build, modification, evaluation, testing and maintenance of Cerner Millennium Scheduling including but not limited to: resources, appointment books, appointment types, Orders to Scheduling functionality, and rules to name a few. + Troubleshoot system issues to resolution and provide timely and high-quality customer service. + Escalate issues to vendor as needed and monitor vendor tickets for resolution. + Provide after-hours “on-call” support to troubleshoot and resolve system issues. + Work with client users and functional teams as needed. + Adheres to change management process for break fix and any system changes. + Performs system testing to ensure that all product functions work as designed. + Assist in documenting detailed description of user needs, program functions and steps required to develop or modify computer programs. + Documents all build activities in conjunction with updating vendor provided applications specifications and perform integration and unit testing; adhere to version control processes. + Experience collecting user requirements, translating to system feature enhancements, and requesting enhancements of a system administrator. + Ability to evaluate and analyze EHR features and functionality for problem resolution. + Provide support for the correct operational and clinical processes aligned with client’s best practices. + May exercise independent judgment to determine the appropriate course of action to be taken based on the analysis performed and all possible solutions. + Successfully engages in multiple initiatives simultaneously. + Other duties as assigned. Knowledge, Skills and Abilities (KSAs): + Cerner build, maintenance and support experience. + 2 to 3 years of application analysis and coordination experience, OR five (5) years of professional/technical experience in health care involving clinical workflow/operations or clinical systems support preferred. + Experience with Cerner Millennium Scheduling required. + Experience with Cerner Millennium Surgical Scheduling preferred. + Experience with other Cerner Millennium Revenue Cycle applications such as Registration, Charge Services or Patient Accounting a plus. + Experience supporting and participating in Cerner upgrades a plus. + Excellent troubleshooting skills, with the ability to communicate resolutions to customers. + Excellent communication, interpersonal, and organization skills. + Excellent client, vendor, project team, and employee relationship skills. + Well-developed analytical, problem solving, and multi-tasking skills. + Strong work ethic, team and customer service orientation, proven dependability and promptness. Education and Experience: + Bachelor’s Degree or Equivalent work experience in a related field. + 2 to 3 years in a professional capacity within a computing environment, with a demonstrated progression in responsibilities and experience. + 2 to 3 years of experience build, maintenance, support and troubleshooting of Cerner Millennium Scheduling. + Working knowledge of scheduling processes – both acute and ambulatory preferred. + Cerner certifications a plus. + Experience utilizing ticket management system ServiceNow preferred. + Previous Healthcare Industry Experience Preferred. Our success as a company is built on practicing inclusion and embracing diversity. HTC Global Services is committed to providing a work environment free from discrimination and harassment, where all employees are treated with respect and dignity. Together we work to create and maintain an environment where everyone feels valued, included, and respected. At HTC Global Services, our differences are embraced and celebrated. HTC is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce. HTC is proud to be recognized as a National Minority Supplier.