Job Summary
● Provide end-user support
● Provides analysis, report, and security functions for users of mid and large scale systems
● Performs duties listed below in management and administration of mid and large scale systems delivering
a high level of customer service under the supervision of the Information Technology Manager
● Ability to work independently, make independent decisions, and guide others
● Exhibits the F.I.R.S.T. Values (Friendliness, Innovation, Respect, Service, and Trust)
Essential Functions, Duties, and Responsibilities
A. Information Technology
a. Prepares specifications for new systems and significant modifications to existing systems
b. Performs routine upgrades of systems
c. Identify and evaluate issues based on customer needs and communication. Develop solutions
and implement procedures to mitigate system failures
d. Provides users with timely status reports and resolutions regarding assigned problems/change
requests through a ticketing system in a timely manner
e. Supports PC Desktop, Printer, Laptop, Tablet, Phone, and Network equipment
f. Perform key roles in the development and progression of organization projects as they pertain to
IS/IT
g. Ability to train/present knowledge transfer effectively ensuring proper understanding of workflows
and technology
h. Support end users with access\authentication request
i. Lead or manage projects that may encompass several other departments within the Organization
to implement more effective information systems
j. Prepares accurate documentation of changes made to systems managed by the Applications
Analyst
k. Researches and solves Information System problems, including problems from clinical areas
l. Support operations of mid-range computers, including job scheduling and monitoring, menu
maintenance and master file maintenance
m. Performs audit control activities related to system user departments
n. Works closely with other members of the Information Services team to support systems
throughout the Organization
o. Retrieves data and reports from various systems
p. Participates in IS Department on-call rotation