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Work Shift

Day

Work Day(s)

Monday-Friday

Shift Start Time

8:00 AM

Shift End Time

5:00 PM

Worker Sub-Type

Regular

Children’s is one of the nation’s leading children’s hospitals. No matter the role, every member of our team is an essential part of our mission to make kids better today and healthier tomorrow. We’re committed to putting you first, and that commitment is at the heart of our company culture: People first. Children always. Find your next career opportunity and make a difference doing what you love at Children’s.

Job Description

Supervises team of Information Systems & Technology professionals who provide implementation support, technology consultation, and operational support to the Children’s Healthcare of Atlanta user community. Advocates for user needs and coordinates support requests. Trains, coaches, and mentors team members. Serves as point of escalation for support and expert resource needs. Takes lead role in working with management to research and propose application support strategies and goals. Proactively supports efforts that ensure delivery of safe patient care and services and promote a safe environment at Children's Healthcare of Atlanta.

Experience

5 years of experience in a healthcare or business environment2 years of employment at Children’s Healthcare of Atlanta in an applications support capacity or similar healthcare industry experienceExperience in generally known project management software and commercially available healthcare and business software packagesResearch experience is required to work in the Research department

Preferred Qualifications

EPIC experience and an EPIC certification are preferred if working in the Research department

Education

Degree from accredited senior college or equivalent experienceBachelor's degree in computer science, business, nursing, or equivalent, if working in the Research department

Certification Summary

No professional certifications required

Knowledge, Skills, and Abilities

Ability to lead projects from inception to completion without management supervision and to provide leadership support to other team membersExcellent oral and written communication skillsWell-developed and proven organizational, problem-solving, analytical, and time management skillsProject management, customer service, and support skillsMust be able to function in a dynamic environment subject to impromptu changes in schedules and prioritiesMust be able to work on multiple projects concurrentlyMust be able to apply creative methods to analyze and enhance workflow efficienciesAbility to develop and maintain good working relationships and interact positively and productively with teams across organizational lines, including administrative and executive staffExpert knowledge of hospital system business or clinical content deemed a part of core health information systems

Job Responsibilities

Leads in business partnering with service lines, departments, individuals, and coworkers

Collaborates proactively with department leaders to identify/prioritize needs and define/commit to deliverables.Leads team to ensure deliverables are met.Maintains strong and productive relationships with department leaders and application vendors.Ensures team is building positive and effective relationships with internal and external customers.Acts as point of escalation for issue resolution.Advocates user perspective.

Leads team in providing application technical support services, consultation, coordination of programming requests, and system upgrades

Ensures team members are focusing efforts on identified priorities.Maintains/develops technical expertise and growth.Provides on-call coverage as assigned and ensures team coverage.Participates in and leads cross team efforts and initiatives for process improvement and issue resolution.

Provides project and resource management independently with broad scope of projects

Ensures projects and documentation follow Information Systems & Technology project management protocol and policies.Manages support turnover processes to ensure project team addresses ability to support systems post-live, including delivering complete system documentation.Monitors team’s effectiveness by utilizing project, issue, and resource management tools to oversee team allocation of resources and assignments.

Ensures compliance with Information Systems & Technology, Children’s Healthcare of Atlanta, Joint Commission, and Health Insurance Portability and Accountability Act guidelines, policies, regulations, and procedures

Exemplifies and serves as a resource to team members for existing and new policies and tools, e.g., change management, time reporting, queue management, and service level agreements.Ensures team provides appropriate support documentation, status, and issues resolution reporting.Participates in internal Information Systems & Technology leadership initiatives/forums and development/achievement of department goals.

Trains, coaches, and mentors team members.

Participates in hiring and interview process.Follows onboarding guidelines for new employees.Fosters professional development of others via constructive performance appraisals and professional development plans.Facilitates conflict resolution.

Assists supervisor and/or manager with development of staff by:

Being available to teammates.Acting as a resource to help complete complicated/complex tasks.Providing on the job training to team and seeking out opportunities to become actively involved in staff workflow and development.Provides supervisor and/or manager feedback on staff performance, educational needs, and workflow status.

Children’s Healthcare of Atlanta is an equal opportunity employer committed to providing equal employment opportunities to all qualified applicants and employees without regard to race, color, sex, religion, national origin, citizenship, age, veteran status, disability or any other characteristic covered by applicable law.

Primary Location Address

1575 Northeast Expy NE

Job Family

IT Business Partnering