Your Role at a Glance The Applications Engineer will be responsible for application engineering support within the Benelux region. This position will support the work of the technical team to answer customer queries, technical questions, and inquiries, providing timely and appropriate Mastercam technical solutions aimed at exceeding customer needs and enhancing the overall Mastercam relationship. The Application Engineer will also provide applications support for Mastercam products; pro-actively interfacing and collaborating with sub-resellers, partners, and customers to solve their manufacturing needs. This position is based in the UK. How You’ll drive Success + Provide advanced support for current and prospective customers; providing pre-sales support, demonstrations and/or technical information for sales quotations as required. + Manage the customer technical support experience through activation of new orders, ensuring the needs of the customer (cost, timing, quality, key issues / needs of the customer) are met in a pro-active manner. + Act as a technical liaison between Mastercam UK, sub-resellers, sales partners and existing customers; work to ensure prospective and current customers are pro-actively managed and receive the utmost care when technical questions and issues are presented. + Participate in the delivery of Mastercam UK solutions customer training; in response to customer inquiries and / or in alignment with new features / benefits of Mastercam. + Serve as a Mastercam UK technical lead, attend trade shows, machine tool dealer events, media events, and / or technical partner events which serve to enhance the Mastercam name and benefit the overall brand. + Maintain a solid understanding of the UK CAD/CAM market, the technology therein, as well as current competition and / or emerging threats / opportunities; with a keen focus of the impact of said items on the region / territory. + Communicate, both verbally and in writing, with external stakeholders with a focus on improving the Mastercam experience for existing customers. + Pro-actively support existing customers with on-site visits and applications programming. + Develop, present and conduct training for prospective and existing customers as needed. + Collaborate to resolve NC code issues, working to modify, customize and improve post processors as needed during issue resolution. + Program, run, and maintain machine tools for Mastercam with prospective and existing customers. + Discover, research, and report programming defects and requests, suggest temporary solution(s) until Issues / problems are resolved with a permanent solution. + As required, ensure that the CRM is kept updated with accurate customer contact details. + UK travel required up to 50% of the time. May perform other duties as directed. The Talents We’re SeekingEducation + BS in Manufacturing, Mechanical or Software Engineering required, or equivalent experience providing technical support for customers within the CAD/CAM industry; preferably within a Fortune 500 manufacturer utilizing the CAD/CAM process. + Membership of a professional engineering body preferably with chartered status an advantage Required Skills + Minimum of five (5) years of successful, progressive responsibility within an Applications Engineering position. + Excellent working knowledge of CAD/CAM programming software (Mastercam a distinct advantage). + Solid experience assessing, developing, and delivering technical proposals and solutions designed to address the customer’s CAD/CAM challenges. + Fluency (written, reading & spoken) in the Dutch language is required. + Fluency in any other European languages (e.g. French, Spanish, German) preferred. Preferred Skills + Possess a general knowledge of all types of CNC manufacturing processes. + Pro-active problem-solver, critical thinker, and self-motivated in the delivery of technical proposals or solutions. + Excellent troubleshooting, problem-solving and risk assessment skills. + Demonstrable ability to work independently, with self-direction and organization, to complete tasks and projects in a pro-active manner. + Proven ability to work under self-direction, coupled with the ability to prioritize, multi-task in the delivery of objectives or agreed upon deliverables. + Proven time management skills with a track record of working in a team environment successfully working with others. + Excellent communication skills, both written and verbal, with the ability to provide accurate and timely information in a succinct and easy to understand manner to both a technical and non-technical audience. + Client-centric: takes ownership and pride in the customer experience; always professional and pleasant. + The ability to act, to lead, and to foster growth by leveraging company resources in a pro-active manner. + High working proficiency with Microsoft Office Suite (Teams, Word, Excel and PowerPoint). + Clear understanding and working knowledge of industry protocol. + Personable, professional, and positive approach towards developing and maintaining relationships. + Full, clean UK driving license. + Currently residing and able to work in the UK. Who We Are At Mastercam, we are Shaping the Future of Manufacturing®. As the leading provider of advanced digital manufacturing solutions, we empower manufacturers to maximize productivity, streamline operations, and drive transformation. Supported by a global network of resellers and a vibrant developer community, Mastercam sets the benchmark for excellence in manufacturing technologies. As part of Sandvik Manufacturing Solutions (SMF) and the broader Sandvik Group, Mastercam is at the forefront of digital transformation. Our team of over 350 professionals and 400 resellers is committed to delivering exceptional service and expertise to our diverse international clientele. We focus on pioneering innovative technology and delivering unmatched solutions to help our customers achieve exceptional precision and productivity. With 40 years of industry leadership, Mastercam is dedicated to advancing CAD/CAM technology and driving transformation in the manufacturing sector. We continuously adapt to meet our customers' evolving needs with high-quality products and services that address the rigorous demands of the industry. Our core values drive everything we do: + Customer-focused: We are agile and make decisions close to our customers to ensure their needs are met promptly and effectively. + Innovation: As technology leaders, we thrive on innovation to stay at the cutting edge of digital manufacturing solutions. + Fair Play: We are committed to ethical practices, compliance, and promoting health, safety, and sustainability. + Passion to Win: We establish market leadership through empowered teams, strong performance management, and a commitment to continuous improvement. At Mastercam, we prioritize innovation, collaboration, and professional growth. Join our forward-thinking team and help us shape the future together. Discover more about our mission and values at www.mastercam.com, connect with us on LinkedIn (https://www.linkedin.com/company/mastercam) , and join the conversation using #mastercam. Ready to make an impact? Apply now and be part of driving transformation in manufacturing. Mastercam is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, creed, color, national origin, alienage or citizenship status, sex, sexual orientation, gender identity or expression, transgendered status, partnership status, caregiver status, age, ancestry, physical, intellectual, learning or mental disability, pregnancy, childbirth or related condition, genetic information, medical condition including medical characteristics, marital or civil union status, familial status, veteran or military status , use of tobacco or other lawful products off premises and during non-working hours, or any other classification protected by applicable local, state or federal laws. EOE/M/F/Vet/Disabled are encouraged to apply. We are an E-Verify Employer.