Imagine yourself…

Doing meaningful work that makes a vibrant impact on the world around you. 

Growing your expertise and expanding your skillset with every project. 

Owning your ambition and fueling your career growth. 

It’s all possible with a role at X-Rite Pantone, the global leaders in color science and technology.

X-Rite Pantone, a Veralto company, provides complete end-to-end color management solutions for clients in every industry where color matters. At X-Rite Pantone, you’ll deftly blend the art and science of color to help customers inspire, select, measure, formulate, communicate and match color so that users get color right the first time, every time. And along the way, you’ll build a vibrant career through rich skill-building opportunities, on-the-job learning, and coaching and training that supports your continued development and growth.

OUR BENEFITS:
• Permissive Paid Time Off

•We  offer  you  an  employee  bonus  based  on  business  success  as  well  as  annual  salary review
• Accident  insurance  and  preventive  healthcare  (medical,  dental,  and
visual) on day 1
• Training and development opportunities
• 401K savings plan
• Tuition reimbursement from Day 1
• Attractive employee referral program
• Paid Maternity & paternity pay
• Employee events, sports, and social clubs
• Wellbeing Program, with rewards
• Employee Assistance Program (legal, financial, and counselling resources)

The  Application Engineer is responsible to provide pre-sales support, ongoing customer technical applications support and to interact with product management and engineering to deliver VOS, VOC on new products and will be remote.

In this role, a typical day will look like:

 1. Lead training sessions for Customers through various delivery methods, including onsite at customer locations, classroom settings, and virtually (e.g. Teams)

2. Lead training sessions for X-Rite Support Teams, Product Application Specialists, and Regional X-Rite employees demonstrating and educating on the use of X-Rite products.

3. Become the knowledge champion for specific X-Rite products, markets, and applications.  This includes owning the Knowledge Base support information for these areas, as well as working directly with the product development teams for new or updated product releases.

4. Provide efficient and effective customer phone, e-mail and web-based support within the X-Rite Technical Support environment.  Combine personal industry and product knowledge with use of the X-Rite Knowledge Base and other resources to resolve customer issues.  These include installation of software & hardware and related drivers, databases as well as other product related issues.

5. Perform duties while meeting established team & individual goals (including but not limited to):

Response time – average time to respond to a customer inquiry

Resolution time – average time to resolve a customer issue

1st time resolution rate - % of customer contact resolved during the first contact

Paid support revenues – measurement of revenue generated via paid support

6. Develop Knowledge Base information that may include but is not limited to FAQs, videos, slides, technical documents, competitive analysis, white papers, case studies, on-line tutorials, and printed brochures.

7. Perform pre and post release testing on new product launches to insure that productz meet specifications and customer VOC is communicated to product management and engineering. 

8. Provide assistance to Sales Directors and Field Sales Representatives regarding the creation and implementation of critical customer programs.  Insure 100% customer follow-up and communication to Field Sales Representatives regarding issue resolution.

9. Promote teamwork and positive interaction within and between teams and other departments. 

The essential requirements of the job include:

Bachelor’s degree from a four-year accredited college required; equivalent experience or technical training may be substituted.

Five years’ experience in specific markets and applications. Experience with instruments and software similar to those X-Rite manufactures is preferred.

Strong interpersonal and communications skills.

Proficiency in PC applications including Windows, application software, word processing, spreadsheets and databases. Proficiency in Macintosh OS and applications software.

Ability to travel (60-80%) and maintain flexibility in working hours.A thirst for technical knowledge and a desire to serve our printing and packaging customer base.

Experience in training and communicating complex, technical information in a variety of settings (e.g classroom, pressroom floor, online).

X-Rite Pantone is proud to part of the Product Quality & Innovation segment of Veralto (NYSE: VLTO), a $5B global leader dedicated to ensuring access to clean water, safe food and medicine, and trusted essential goods. When you join Veralto’s vibrant global network of 16,000 associates, you join a unique culture and work environment where purpose meets possibility: where the work you do has an everyday impact on the resources and essentials we all rely on, and where you’ll have valuable opportunities to deepen your skillset, pursue your ambitions, and grow your career. Together, we’re Safeguarding the World’s Most Vital Resources™—and building rewarding careers along the way.

We empower creativity and unconventional thinking to help us uncover breakthrough solutions and  accelerate the  pace of innovation.  We believe with conviction that diversity helps us uncover more powerful customer insights and ultimately creates a competitive advantage in the markets we serve. And we would love to have you on this journey with us!

Apply today!

US ONLY: 

The below range reflects the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future. An associate’s position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs.

The compensation range for this role is $95,000 - $105,000 USD per year. This job is also eligible for Bonus Pay.

We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law. 

US residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Veralto Corporation and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve.  Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

The EEO posters are available here.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at applyassistance@veralto.com to request accommodation.
 

Unsolicited Assistance

We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies, in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.