We AreAt Synopsys, we drive the innovations that shape the way we live and connect. Our technology is central to the Era of Pervasive Intelligence, from self-driving cars to learning machines. We lead in chip design, verification, and IP integration, empowering the creation of high-performance silicon chips and software content. Join us to transform the future through continuous technological innovation.You AreYou are a highly motivated and experienced individual with a passion for championing customer success. With a strong background in IP design and/or ASIC/SoC integration, you thrive on improving product quality, performance, usability, and reliability. You possess excellent communication skills and have a knack for turning customer feedback into actionable insights. Your organizational skills enable you to manage multiple tasks concurrently, and you excel at providing clear reports to executive management. You are a team player who can drive alignment across different levels of the organization and between functional teams. Your technical expertise in Interface IP protocols such as PCIe, UCIe, USB, MIPI, and DDR/LPDDR is a significant asset, and you are well-versed in IC manufacturing and process technology.What You Will Be DoingParticipate in key customer programs and gather user feedback systematicallyCategorize and propose product enhancements to address customer needs and improve their SoC development journeyManage through matrix organizations to prioritize and drive product enhancement projectsEstablish processes, track progress, and provide executive reportingClose the loop with the Field and customers on product improvementsMeasure success metrics of customer experience improvement on product quality, performance, usability, reliability, and cost of ownershipThe Impact You Will HaveEnhance customer satisfaction by directly addressing their feedback and needsImprove the quality, performance, usability, and reliability of our Interface IP productsDrive innovation in our product offerings by incorporating customer-driven enhancementsBoost the overall customer experience, reducing their time-to-market and riskStrengthen relationships with key customers, fostering long-term partnershipsProvide valuable insights to executive management, influencing strategic decisionsWhat You Will NeedBSEE required, MSEE preferred8+ years of experience in IP design and/or ASIC/SoC integration, silicon bring-up, product engineering, or project managementTechnical knowledge of Interface IP protocols such as PCIe, UCIe, USB, MIPI, DDR/LPDDRUnderstanding of IC manufacturing, process technology, and production signoff processesExcellent communication skills for effective customer interactionsStrong organizational skills with the ability to manage multiple tasks concurrently and provide clear executive reportsWho You AreA customer-centric advocate with a passion for improving user experiencesA skilled communicator who can effectively convey technical details to diverse audiencesAn organized professional capable of managing complex projects and reporting progressA team player who can drive alignment and collaboration across different organizational levelsA technically proficient individual with a deep understanding of Interface IP protocols and IC manufacturing processesA proactive problem-solver who can turn feedback into actionable improvementsThe Team You Will Be A Part OfYou will be part of the Customer Engagement and Success team, reporting to executive management. This team is dedicated to enhancing the customer experience by collecting feedback, prioritizing product enhancements, and ensuring successful implementation. You will collaborate closely with cross-functional teams to drive improvements in our leading-edge Interface IP products and EDA design/verification tools.Rewards and BenefitsWe offer a comprehensive range of health, wellness, and financial benefits to cater to your needs. Our total rewards include both monetary and non-monetary offerings. Your recruiter will provide more details about the salary range and benefits during the hiring process.Inclusion and DiversityInclusion and Diversity are important to us. Synopsys considers all applicants for employment without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, military veteran status, or disability.