Be a part of a global team where what we do matters! At Epredia, we recognize that our talented employees are vital to our success. Our team is dedicated, our work is rewarding – both personally and professionally – because what we do matters.
We seek talented individuals who will contribute to and thrive in our collaborative, diverse, fast-paced environment while demonstrating a commitment to our core values, People, Customer, Results, Continuous Learning, and Innovation.
People – We win as a team.
Customer – We deliver customer-centric solutions.
Continuous Learning – We learn and always aim to be better.
Innovation – We innovate every day.
Results – Results matter for all of us.
From fostering strong, meaningful relationships with our customers to creatively solving problems with innovative solutions to managing the sales strategy, you’ll ensure our customers have the right solutions and applications to provide the best care to their patients each day. You’ll drive positive experiences by focusing on our top priority: our customers. You’ll work with a variety of stakeholders in a dynamic organization to make a positive impact in the healthcare industry. Application Specialists are crucial to delivering on our mission of enabling our customers to enhance precision cancer diagnostics.
What will you do?
Interpret and understand customer user requirements, and how they relate to product functionality
Troubleshoot and resolve customers’ technical issues, and provide guidance in the appropriate use of our products
Provide reports to management including compilations of customer complaints, trend analyses, and suggestions for improvement.
Act as a Technical Specialist between Customers, Account Executives and Product Management
Participates in validating new products, customer evaluations of existing products and application support.
Visit customers to install and train on equipment
Create a positive customer experience by coordinating internally to ensure customer needs are met
Document activity, customer feedback/information, competitive intelligence and identify opportunities to grow the sales funnel in Salesforce
Skills you need for the role:
HT/HTL or Med Tech certification and 3+ years of laboratory experience is desired
Experience managing customer relationships, ability to work with minimal supervision in a laboratory environment.
Strong technical writing skills, oral and written communication skills, problem solving and organizational skills are strongly desired.
Position requires maintaining on-going professional certifications, technical acumen and overall development of product knowledge as applicable.
Demonstrated troubleshooting skills
Microsoft Office Suite proficient to include Microsoft Word, Excel and PowerPoint
Profound IT Skills are a plus
Up to 75% travel is required and may be asked to travel within hours for urgent customer needs
Language requirement Fluent German and English
Must have valid driver’s license
TO ALL RECRUITMENT AGENCIES: Epredia does not accept unsolicited third-party resumes.
Building an Inclusive Culture: We are a company that brings varying backgrounds, ideas, and points of view to inventing on behalf of all customers. Our diverse perspectives are enriched by many dimensions, including race, ethnicity, gender, age, physical and mental ability, sexual orientation, religious beliefs, culture, language, and education, as well as professional and life experience. We are committed to diversity, equity, and inclusion, and leveraging our unique perspectives to scale our impact and growth.