**Career Area:** Technology, Digital and Data **Job Description:** **Your Work Shapes the World at Caterpillar Inc.** When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. **Your Work Shapes the World at Caterpillar Inc.** Our common values and focus on inclusion and respect drive the decisions made by our company, teams and people. This is why we are committed to hiring and building diverse teams representative of the customers we serve globally. When you join our team, you can apply your unique life and job experiences and work in an environment where your ideas are heard, your contributions are celebrated, and your whole-self matters. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. **About Cat Financial** Cat Financial is a subsidiary of Caterpillar Inc., the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For more than 40 years, Cat Financial has provided a wide range of financing solutions to customers and Cat® dealers for machines, engines, Solar® gas turbines, genuine Cat parts and services. Headquartered in Nashville, Tennessee, Cat Financial serves customers globally with offices and subsidiaries located throughout North and South America, Asia, Australia, Europe and Africa. Visit cat.com to learn more about Cat Financial. **Role Definition** A Salesforce Application Specialist is a professional who deeply understands the Salesforce platform and works with businesses to implement, configure, and maintain the CRM system to meet their specific needs, including analyzing business requirements, designing solutions, customizing features, providing user training, and troubleshooting issues to ensure optimal usage of the platform. Candidates should have 7+ years of Salesforce experience. **Technical Skills:** **Salesforce Core Expertise:** + Skilled in building and managing Salesforce Experience Cloud (formerly Community Cloud) sites, including theming, branding, and component development. + Strong expertise in the following clouds: Sales Cloud, Service Cloud, Experience Cloud. + Experience defining technical solutions, gathering systems requirements, designing and prototyping, testing, defining support procedures, and implementing practical business solutions under multiple deadlines. **Salesforce Development:** + Understanding of Salesforce declarative tools like Flow, Process Builder, and Validation Rules. + Proficient knowledge of Apex programming, Lightning Web Components (LWC), and Visualforce. + Familiarity with Salesforce APIs for integrations with external systems. **Architecture and Technical Design:** + Expertise in designing scalable and robust Salesforce solutions. + Experience with architectural frameworks and methodologies. + Ability to create detailed technical design documents and system architecture diagrams. + Proficient in implementing CI/CD pipelines and optimizing deployment strategies. + Ensures solutions and development practices follow enterprise and industry Cybersecurity standards and champions these standards with the team. **Functional and Soft Skills:** **Business Analysis and Stakeholder Management:** + Ability to gather and translate business requirements into Salesforce solutions. + Skilled in collaborating with cross-functional teams, including marketing, IT, and customer service departments. **Problem-Solving and Innovation:** + Capable of troubleshooting and resolving complex Salesforce platform issues. + Strong ability to recommend innovative solutions to enhance customer engagement and loyalty. **Project Management:** + Experience working in agile environments with tools like Jira or Trello. + Proven ability to manage multiple projects and deliverables in a fast-paced environment. **Training and Documentation:** + Proficient in creating training materials and conducting workshops for end-users. + Skilled in documenting technical processes and configurations for long-term maintenance. Skill Descriptors Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations. Level Extensive Experience: • Ensures capture of lessons to be learned from a problem-solving effort. • Organizes potential problem solvers and leads problem resolution efforts. • Uses varying problem-solving approaches and techniques as appropriate. • Contributes to standard practices for problem-solving approaches, tools, and processes. • Analyzes and synthesizes information and devises alternative resolution strategies. • Develops successful resolutions to critical or wide-impact problems. Technology Advising: Knowledge of effective advisory methods and ability to provide valued information and advice to clients regarding products, technologies, services and solutions for a specific technology domain. Level Working Knowledge: • Assesses the current technology environment, expressed needs and initiatives of client organizations. • Uses an effective consulting method to present technology solutions that resolve stated client business issues. • Advises clients regarding a family of specific products, technologies or services in a technology domain. • Demonstrates basic competence and sound business knowledge regarding specific products, technologies or services within a domain of technology expertise. • Achieves consulting relationship rating of 'professional' by delivering timely, meaningful advice meeting client needs in a narrow set of specific technologies. Application Design, Architecture: Knowledge of basic activities and deliverables of application design; ability to utilize application design methodologies, tools and techniques to convert business requirements and logical models into a technical application design. Level Expert: • Consults to others on the technical design of high-impact, multi-technology complex applications. • Contributes to the establishment and implementation of best practices for application design. • Leads in evaluating and selecting emerging application design tools and techniques. • Mentors juniors to create multiple application designs on multiple technology platforms. • Directs the development of technical standards and platforms for application design. • Provides application architecture consulting and educational support to associates and business line areas. Implementation: Knowledge of how to run applications for organizations; ability to implement application software within an organization and help end-users perform specific tasks (ex: accounting or graphic design). Level Extensive Experience: • Monitors employees to solve software application problems in a timely and efficient manner. • Designs a department's implementation strategy while considering issues such as budget, time, technology and human resources. • Evaluates new application software in order to determine applicability within organizational environments. • Supervises a team to implement application software within the department. • Evaluates best practices of application implementation within the industry; learns the principles and practices of application software. • Advises end users on advanced functions and operational techniques of application software. System and Technology Integration: Knowledge of the features and facilities of systems; ability to integrate and communicate among applications, databases and technology platforms. Level Expert: • Consults with others on system and/or technology integration efforts. • Monitors system and technology integration trends and directions. • Plays a leadership role in defining systems integration processes and practices. • Designs complex interfaces, integration strategies and plans. • Holds an industry wide conference on system integration and migration issues, problems and considerations. • Demonstrates extensive experience with system and technology integration. System Testing: Knowledge of system and software testing; ability to design, plan and execute system testing strategies and tactics to ensure the quality of software at all stages of the system life cycle. Level Extensive Experience: • Verifies the proper flow of transactions across all input, output and storage channels or devices. • Evaluates interoperability of new systems with existing systems during the beta testing phase. • Supervises the testing of complex, multi-platform and distributed applications. • Designs processes to ensure that the system meets and maintains requirements and expectations. • Coaches end users on the development of test data and test scenarios for system validation. • Manages the execution of test plans, including resources, strategies, schedules, processes and tools. Systems Software Infrastructure: Knowledge of computer architecture and system software interaction; ability to design and build a fundamental architecture of operating systems, database management systems, communications protocols, compilers and other development tools. Level Extensive Experience: • Designs and implements software infrastructure and core technologies. • Develops software architecture and data management policies and procedures. • Resolves issues regarding the implementation of heterogeneous open systems. • Evaluates the management of software configuration facilities and practices. • Coaches on the essential elements of software architecture, platforms and products. • Facilitates internal and external cooperative and distributed alignment and processing of systems software infrastructure. Technical Troubleshooting: Knowledge of technical troubleshooting approaches, tools, and techniques; ability to anticipate, recognize, and resolve technical issues on hardware, software, application, or operation. Level Extensive Experience: • Emphasizes the business impact of failure and the criticality and timing of needed resolution so that problems can be avoided in the future. • Creates trouble reports for all issues found and reviews solutions for completeness and correctness. • Directs the resolution of communications problems in multi-vendor environments. • Resolves a variety of hardware, software, and communications malfunctions. • Coaches others on advanced diagnostic techniques and tools for unusual or performance-related problems. • Facilitates the distribution of releases reports and correction packages to departments or clients. This Job Description is intended as a general guide to the job duties for this position and is intended for the purpose of establishing the specific salary grade. It is not designed to contain or be interpreted as an exhaustive summary of all responsibilities, duties and effort required of employees assigned to this job. At the discretion of management, this description may be changed at any time to address the evolving needs of the organization. It is expressly not intended to be a comprehensive list of “essential job functions” as that term is defined by the Americans with Disabilities Act. \#LI-Hybrid **Summary Pay Range:** $116,532.00 - $216,384.00 Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar. **Benefits:** Annual incentive bonus plan* Medical, dental, and vision coverage Paid time off plan (Vacation, Holiday, Volunteer, Etc.) 401k savings plan Health savings account (HSA) Flexible spending accounts (FSAs) Disability benefits Life Insurance Parental leave Healthy Lifestyle Programs Employee Assistance Programs Voluntary Benefits and Employee Discounts Tuition Reimbursement Career Development _*Subject to annual eligibility and incentive plan guidelines_ . Relocation is available for this position. Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at www.caterpillar.com/careers. **Posting Dates:** February 11, 2025 - February 18, 2025 Any offer of employment is conditioned upon the successful completion of a drug screen. EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply. Not ready to apply? Join our Talent Community (http://flows.beamery.com/caterpillarinc/talcom) .