Company:

Compassus

 

Position Summary

The Applications Support Specialist is responsible for modeling the Compassus values of Compassion, Integrity, Excellence, Teamwork, and Innovation and for promoting the Compassus philosophy, using the 6 Pillars of Success as the foundation. S/he is responsible for upholding the Code of Ethical Conduct and for promoting positive working relationships within the company, among all departments, and all external stakeholders. The Applications Support Specialist is responsible for providing technical support for both Support I and Support II teams as well as general support to users. S/he focuses on assisting with daily technical trend assignments where necessary to drive timely ticket resolution.

Position Specific Responsibilities

Assists users with hardware configuration.Takes phone calls from helpdesk line.Manages initial triage of tickets in system.Creates clear documentation of issues in ticketing system.Assists users with network/application logins and password resets.Assists with initial issue troubleshooting regarding errors, problems or questions.Assists with creating user documentation.Coordinates ticket escalation with Application Support II.Works with timelines to assist project teams.Provides end-user support to users of EMRs.Provides technical assistance by responding to inquiries regarding errors, problems, or questions with the program documenting and following to resolve in a timely manner.Assists with installing upgrades to Patient Management Software under direction of the supervisor.Performs other duties as assigned.

Education and/or Experience

Associate or Bachelor’s degree preferred.Two (2) years of related experience or certification(s) highly desired.

Skills

Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percentage.Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from leaders, team members, investors, and external parties. Strong written and verbal communications.Other Skills and Abilities: Ability to understand, read, write, and speak English. Articulates and embraces hospice philosophy. Proficiency in Microsoft Office Suite, Windows applications and hardware/software troubleshooting. Knowledge in cloud-based application and networking.

Certifications, Licenses, and Registrations

A+ or Microsoft certification(s) preferred.

Physical Demands and Work Environment: The demands of this role necessitate a team member to effectively perform essential functions. Adaptations can be made to accommodate team members with disabilities. Regular standing, walking, and manual dexterity are fundamental, along with the ability to lift and move objects up to 25 pounds. Visual acuity requirements include close and distance vision, color and peripheral vision, depth perception, and the ability to adjust focus. This description provides a general overview and may vary by role and department, capturing the nuanced demands and conditions inherent to positions in our organization.

At Compassus, including all Compassus affiliates, diversity, equity, and inclusion are fundamental to our Pillars of Success. We are committed to creating a fair work environment where our team members feel welcomed, highly valued, and respected. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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