**The Apps Support Tech Lead Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits. Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual.** **Responsibilities:** **The Apps Support Tech Lead Analyst is responsible to partner with multiple technology teams to ensure appropriate integration of functions to meet goals; identify and define necessary system enhancements; analyze existing system logic, identify problems; and recommend and implements solutions.** **Provides expertise in area and an advanced level of understanding of the principles of apps support.** **Formulates and defines systems scope and objectives for complex, high impact application enhancements and problem resolution through in-depth analysis and evaluation of complex business processes, systems and industry standards; documents requirements.** **Partners with multiple technology areas and management teams to ensure appropriate integration of functions to meet goals.** **Works closely with Product Owners, Business Analysts and Systems Analysts to determine and document Systems impacts and support requirements** **Considers the implications of the application of technology to the current environment.** **Identifies risks, vulnerabilities and security issues; communicates impact; proposes risk mitigation options.** **Acts as advisor or coach to new or lower level analysts; allocates work.** **Provides in-depth analysis with interpretive thinking to define problems and develop innovative solutions.** **Directly impacts the business by influencing strategic functional decisions through advice, counsel or provided services.** **Persuades and influences others through strong and comprehensive communication and diplomacy skills** **Performs other duties and functions as assigned** **Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.** **Qualifications:** **6-10 years experience** **Proficiency in Linux/Unix and Windows environments** **Database management (Oracle, MSSQL), and the ability to query, troubleshoot, and optimize databases** **Experience with monitoring tools like ITRS, Splunk, or Grafana to track system performance and alerts.** **Basic knowledge or interest about apps support procedures, concepts and of other technical areas.** **Previous experience or interest in standardization of procedures and practices.** **Basic Business knowledge/ understanding of financial markets and products.** **Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand.** **Issue tracking and reporting using tools** **Knowledge/ experience of problem Management Tools.** **Evaluates (sometimes complex) situations using multiple sources of information Developed communication and diplomacy skills to persuade and influence** **Effectively share information with other support team members and with other technology teams** **Ability to plan and organize workload** **Practical problem solving and strategic thinking skills** **Demonstrated leadership, interpersonal skills and relationship building skills** **Ability to work in a fast-paced environment** **Experience working or leading requirement gathering efforts for multiple large development projects at one-time** **Good interpersonal and communication skills** **Preferred knowledge of a scripting languages such as Python, Shell, or PowerShell for automation and troubleshooting** **Education:** **Bachelor’s/University degree, Master’s degree preferred** ------------------------------------------------------ **Job Family Group:** Technology ------------------------------------------------------ **Job Family:** Applications Support ------------------------------------------------------ **Time Type:** Full time ------------------------------------------------------ Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review **Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm)** . View the "EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) " poster. View the EEO is the Law Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP\_EEO\_Supplement\_Final\_JRF\_QA\_508c.pdf) . View the EEO Policy Statement (http://citi.com/citi/diversity/assets/pdf/eeo\_aa\_policy.pdf) . View the Pay Transparency Posting (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp\_%20English\_formattedESQA508c.pdf) Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.