Applied Scientist II, Customer Experience and Business Trends
Amazon.com
We are looking for a passionate, talented, and resourceful Senior Applied Scientist in the field of LLM, Artificial Intelligence (AI), Natural Language Processing (NLP), Recommender Systems and/or Information Retrieval, to invent and build scalable solutions for a state-of-the-art context-aware GenAI application.
A successful candidate will have strong machine learning background and a desire to push the envelope in one or more of the above areas. The ideal candidate would also have hands-on experiences in building Agentic AI solutions with LLMs, enjoy operating in dynamic environments, be self-motivated to take on challenging problems to improve customer experience, moving fast to ship solutions and then iterating on user feedback and interactions.
Key job responsibilities
As an Applied Scientist, you will:
- Develop innovative solutions to complex problems to extend the functionalities of conversational assistants
- Use your technical expertise to research and implement novel algorithms and modeling solutions in collaboration with other scientists and engineers.
- Analyze data and define metrics to enable the identification of actionable insights and measure improvements in customer experience.
- Communicate results and insights to both technical and non-technical audiences through written reports, presentations and external publications.
A day in the life
Partner with stakeholders to identify science strategies and solutions for business problems. Analyze, understand, and model customer experience risk with Amazon products and services with passion towards solving for international customer-centric challenges. Develop and build novel online and offline evaluation metrics, focus on international customer specific model performance tuning. Quickly experiment and setup experimentation framework for agile model and data analysis. Deploy science models to production systems in partnership with the engineering team. Collaborate junior scientists to contribute to industry first research and to drive the innovation forward.
About the team
Customer Experience and Business Trends (CXBT) is an organization made up of a diverse suite of functions dedicated to deeply understanding and improving customer experience, globally. We are a team of builders that develop products, services, ideas, and various ways of leveraging data to influence product and service offerings – for almost every business at Amazon – for every customer (e.g., consumers, developers, sellers/brands,employees, investors, streamers, gamers).
Our approach is based on determining the customer need, along with problem solving, and we work backwards from there. We use technical and non-technical approaches and stay aware of industry and business trends. We are a global team, made up of a diverse set of profiles, skills, and backgrounds – including: Product Managers, Software Developers, Computer Vision experts, Solutions Architects, Data Scientists, Business Intelligence Engineers, Business Analysts, Risk Managers, and more
A successful candidate will have strong machine learning background and a desire to push the envelope in one or more of the above areas. The ideal candidate would also have hands-on experiences in building Agentic AI solutions with LLMs, enjoy operating in dynamic environments, be self-motivated to take on challenging problems to improve customer experience, moving fast to ship solutions and then iterating on user feedback and interactions.
Key job responsibilities
As an Applied Scientist, you will:
- Develop innovative solutions to complex problems to extend the functionalities of conversational assistants
- Use your technical expertise to research and implement novel algorithms and modeling solutions in collaboration with other scientists and engineers.
- Analyze data and define metrics to enable the identification of actionable insights and measure improvements in customer experience.
- Communicate results and insights to both technical and non-technical audiences through written reports, presentations and external publications.
A day in the life
Partner with stakeholders to identify science strategies and solutions for business problems. Analyze, understand, and model customer experience risk with Amazon products and services with passion towards solving for international customer-centric challenges. Develop and build novel online and offline evaluation metrics, focus on international customer specific model performance tuning. Quickly experiment and setup experimentation framework for agile model and data analysis. Deploy science models to production systems in partnership with the engineering team. Collaborate junior scientists to contribute to industry first research and to drive the innovation forward.
About the team
Customer Experience and Business Trends (CXBT) is an organization made up of a diverse suite of functions dedicated to deeply understanding and improving customer experience, globally. We are a team of builders that develop products, services, ideas, and various ways of leveraging data to influence product and service offerings – for almost every business at Amazon – for every customer (e.g., consumers, developers, sellers/brands,employees, investors, streamers, gamers).
Our approach is based on determining the customer need, along with problem solving, and we work backwards from there. We use technical and non-technical approaches and stay aware of industry and business trends. We are a global team, made up of a diverse set of profiles, skills, and backgrounds – including: Product Managers, Software Developers, Computer Vision experts, Solutions Architects, Data Scientists, Business Intelligence Engineers, Business Analysts, Risk Managers, and more
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