Appointment & Administrative Specialist - Client: Roofing Industry

Department: Boutique Client

Employment Type: Freelance

Location: Philippines

Reporting To: Client via Magic

Compensation: $5.00 / hour

DescriptionAbout the ClientOur client is a leading roofing company in Michigan specializing in residential and commercial roofing services. Known for their commitment to quality craftsmanship and customer service, they provide comprehensive roofing solutions including repairs, replacements, and installations, with a strong focus on customer satisfaction and seamless project management.
\nWhy this role exists
We're seeking an Appointment & Administrative Specialist to manage incoming leads, schedule meetings efficiently, and handle basic administrative and bookkeeping tasks. This role is crucial for maintaining a steady flow of appointments while ensuring accurate record-keeping and administrative support.

The Impact you’ll makeAppointment Setting (75% of time)\nHandle incoming leads professionally\nConvert inquiries into scheduled appointments\nManage calendar effectively\nFollow up with potential clients\nMaintain detailed communication records\nCalendar Management\nCoordinate and schedule client meetings\nSend meeting confirmations\nHandle schedule changes\nMaintain organized booking system\nTrack appointment status\nCommunication\nProvide professional phone interaction\nRespond to client inquiries\nDocument client requirements\nEnsure accurate information relay\nMaintain clear records\nAdministrative & Bookkeeping Support (25% of time)\nHandle basic bookkeeping tasks\nMaintain financial records\nPerform data entry duties\nSupport administrative operations\nManage documentation\n

Skills, Knowledge and ExpertiseRequired:\n2+ years of appointment setting or call center experience\n1+ years of administrative support experience\n1+ years of basic bookkeeping experience\n2+ years of customer service experience\n1+ years experience with Excel\nProven track record of phone communication\nFluent English proficiency (spoken and written)\nWFH Set-Up:\nComputer with at least 8GB RAM, an Intel i5 core processor/AMD Ryzen 5 Processor and up.\nInternet speed of at least 40MBPS\nHeadset with an extended mic that has noise cancellation and a webcam\nBack-up computer and internet connection\nQuiet, dedicated workspace at home\n\n\nYour Superpowers:\nExcellent verbal communication for appointment setting\nProfessional phone manner\nStrong customer service orientation\nEfficient calendar management\nClear and articulate speech\nDetail-oriented task management\nMulti-tasking abilities\nOrganizational skills\nBasic financial accuracy\nTime management\nYou should apply if… \nYou excel in phone communication and appointment setting\nYou're great at managing customer conversations\nYou can maintain a high volume of scheduling tasks\nYou're comfortable with calendar management\nYou can handle basic bookkeeping as a secondary duty\nYou're organized and detail-oriented\nYou enjoy primarily customer-facing work\nYou can balance multiple priorities\nYou have strong follow-through\nYou maintain professionalism in all communications\n\nWhat to expect...

\nWork Setup:\nRemote position\nMust have a reliable internet connection and a quiet workspace\nRequired to provide own computer with Intel Core i5 or something similar or higher operating system\nWorking Hours:\nMonday to Friday, 8 AM to 4 PM EST (Eastern Standard Time)\n40 hours per week\nCompensation:\n$5 per hour\nNo benefits package included\n

Benefits