Appointment Setter - Client: Healthcare Services

Department: Boutique Client

Employment Type: Freelance

Location: LatAm - Brazil

Reporting To: Client via Magic

Compensation: $7.00 / hour

DescriptionAbout the ClientA trusted provider of DNA and genetic testing services, partnered with one of the most respected laboratories in the industry. They offer comprehensive testing solutions including personal, legal, and medical testing, with a focus on accuracy and client service. Their commitment to quality and client care has made them a preferred choice in genetic testing services.
\nWhy this role exists
Due to growth and increasing call volume, the company needs a dedicated Appointment Setter to manage incoming calls and administrative tasks efficiently. This role is crucial for maintaining client communication and ensuring no opportunities are missed. The position directly addresses the challenge of scaling operations while maintaining high-quality client service.

The Impact you’ll makeClient Communication\nAnswer and manage incoming calls professionally\nCatch and follow up on missed calls\nMaintain clear communication with clients\nHandle client inquiries effectively\nAppointment Management\nSchedule and coordinate client appointments\nManage calendar efficiently\nFollow up on scheduled appointments\nSend appointment reminders and confirmations\nLead Management\nFollow up on sent proposals and documents\nAssist with basic lead generation\nSupport light cold-calling efforts\nTrack and update client interactions\nAdministrative Support\nHandle basic administrative tasks\nManage documentation and follow-ups\nSupport team communication via Slack\nMaintain organized client records\n

Skills, Knowledge and ExpertiseRequired:\nMinimum 1 year of appointment setting or phone-based customer service\nProven experience in calendar management\nStrong track record in client communication\nExperience with phone systems (Ooma Office experience a plus)\nBasic administrative and organizational skills\nWFH Set-Up:\nComputer with at least 8GB RAM, an Intel i5 core processor/AMD Ryzen 5 Processor and up.\nInternet speed of at least 40MBPS\nHeadset with an extended mic that has noise cancellation and a webcam\nBack-up computer and internet connection\nQuiet, dedicated workspace at home\n\n\nYour Superpowers:\n
Technical Skills:\n\nPhone system proficiency\nCalendar management expertise\nSlack communication platform\nBasic administrative tools\nDocumentation management\nSoft Skills:\nExcellent phone communication\nStrong organizational abilities\nDetail-oriented approach\nProactive follow-up skills\nProfessional demeanor\nYou should apply if… \nYou excel in phone-based communication\nYou're highly organized and detail-oriented\nYou enjoy helping clients and setting appointments\nYou're proactive in following up\nYou can work independently and take initiative\nYou're comfortable in a growing, dynamic environment\n\nWhat to expect...

\nWork Setup:\nRemote position\nMust have a reliable internet connection and a quiet workspace\nRequired to provide own computer with Intel Core i5 or something similar or higher operating system\nWorking Hours:\nMonday to Friday from 8 AM to 4 PM EST (Eastern Standard Time)\n40 hours a week\nCompensation:\n$7 per hour\nNo benefits package included\n

Benefits