Description Inside Sales (Call Center Reps) Description: - Handling numerous inbound with some outbound calls for all potential customers. They are on an auto-dialer system. The volume changes daily. 60-100. NO voicemails! Speaking with the customer, finding out their needs and ensuring we have exactly what they are looking for. Once they’ve verified that they are speaking with a qualified customer, they will then schedule an in-home sales representative to meet with the customer to give a presentation, quote, and contract. - ALL Warm leads. More so-qualifying leads. - Online leads are generated. - Appointment setter - Up-selling. Just informing of other products to present! - Roofing, Siding, Gutters, Gutter guards, Windows, Tub + Shower - Looking for people who can tell why they are excited about being in the customer service industry. - Problem Solvers - Looking for individuals who can use different outlets to solve issues. - Listen to the customer to resolve any possible issues. - Use Microsoft Teams to reach out to a fellow team member or manager while on a call. - Excellent multi-tasking skills - Using 2-3 screens at once - Take a call, create a customer profile in database, enter notes into profile during conversation and then review and schedule sales reps to meet with customer. Change in shift. Days: 8am – 2:30pm Monday through Friday. Will work every other Saturday 8-4 pm 30 minute lunch Afternoons: 1:30 pm to 8pm. Monday through Friday Will work every other Saturday 8-4 30 minute lunch Overall, the feeling and studies show that the 6 hour day is a better work / productive day. Training will be fully onsite, first two weeks. Training: One on one evaluation. 2 times a month. Review calls. - Training hours – Normal 9a-6pm. Julie starts at 8am. 1 hour lunch. No planned breaks, use restroom as needed. Handouts and guidelines are given. - 1 week in total and will be on the phones after and will move to their During the 1-2 week time frame, see below: • 1st week, alot of shadowing and listening to calls. Ask questions and take notes and listen to a call flow. This will go through Friday of fist week. • 2nd week: Monday, Shadow again. • Tuesday – ready to do a side by side either talking or typing while that person is next to them. THEN Switch, talking or typing. • Wed/Thurs – Possible to be on the phones. All per person! • She has open convo’s – 2 times a day! Attendance: first two weeks, no absences. late one day, ½ an occurrences. within 30 days, if they miss one day, conversations will be had. Communication is key in advance. But if they know in advance, they will accommodate. They understand life outside of work BUT, it has to make sense. 90 days: need to be present. Ideally, they are not missing more than 3 days during the 5 month contract. Pay Structure - $19 per hour Skills Customer support, CSR, Customer Service Representative, attention to detail, Reliable, Inside sale, Customer service, Call center, Data entry, Inbound call Top Skills Details Customer support,CSR,Customer Service Representative,attention to detail,Reliable,Inside sale Additional Skills & Qualifications No, all are above! Experience Level Entry Level Pay and Benefits The pay range for this position is $19.00 - $19.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Virginia Beach,VA. Application Deadline This position is anticipated to close on Jun 19, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.