Appointment Setting Specialist - Client: Roofing Industry

Department: Boutique Client

Employment Type: Freelance

Location: Philippines

Reporting To: Client via Magic

Compensation: $5.00 / hour

DescriptionAbout the ClientOur client is a leading roofing company in Michigan specializing in residential and commercial roofing services. Known for their commitment to quality craftsmanship and customer service, they provide comprehensive roofing solutions including repairs, replacements, and installations, with a strong focus on customer satisfaction and seamless project management.
\nWhy this role exists
We're seeking a dedicated Appointment Setting Specialist to manage incoming leads and schedule meetings efficiently. This role is crucial for maintaining a steady flow of appointments and ensuring effective communication between potential clients and the roofing team.

The Impact you’ll makeLead Management\nHandle incoming leads professionally\nConvert inquiries into scheduled appointments\nMaintain detailed lead tracking\nFollow up with potential clients\nEnsure timely response to all inquiries\nAppointment Scheduling\nCoordinate and schedule client meetings\nManage calendar effectively\nSend meeting confirmations\nHandle schedule changes\nMaintain an organized booking system\nCommunication\nProvide professional phone interaction\nRespond to client inquiries\nMaintain clear communication records\nEnsure accurate information relay\nDocument client requirements\nRecord Keeping\nTrack all communications in Excel\nMaintain updated contact records\nDocument appointment details\nMonitor scheduling patterns\nGenerate activity reports\n

Skills, Knowledge and ExpertiseRequired:\n2+ years of appointment setting or call center experience\n1+ years of remote work experience\n2+ years of customer service experience\n1+ years of experience with Excel and calendar management\nProven track record of phone communication\nFluent English proficiency (spoken and written)\nExperience handling high-volume calls\nStrong metrics-driven background\nWFH Set-Up:\nComputer with at least 8GB RAM, an Intel i5 core processor/AMD Ryzen 5 Processor and up.\nInternet speed of at least 40MBPS\nHeadset with an extended mic that has noise cancellation and a webcam\nBack-up computer and internet connection\nQuiet, dedicated workspace at home\n\n\nYour Superpowers:\nExcellent verbal communication\nStrong organization skills\nAttention to detail\nProfessional phone manner\nSelf-motivation\nTime management\nInitiative-taking ability\nReliable work ethic\nYou should apply if… \nYou excel in phone communication\nYou're highly organized\nYou work well independently\nYou maintain consistent performance\nYou have a professional demeanor\nYou're detail-oriented\nYou're comfortable with metrics\nYou thrive in a structured environment\n\nWhat to expect...

\nWork Setup:\nRemote position\nMust have a reliable internet connection and a quiet workspace\nRequired to provide own computer with Intel Core i5 or something similar or higher operating system\nWorking Hours:\nMonday to Friday, 8 AM to 4 PM EST (Eastern Standard Time)\n40 hours per week\nCompensation:\n$5 per hour\nNo benefits package included\n

Benefits