Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

About the role

As an Appraiser II at our Intact Service Centre, you will be responsible for assessing vehicle damage and meeting service standards when settling claims and investigating losses. This is a technical Auto Damage appraisal position which is responsible for evaluating mechanical and/or physical damage to vehicles, monitoring repair shop quality while delivering legendary customer service. 

This role is based out of our Calgary Service Centre which is located at 2220 32 Ave NE Bay 7.
 

What you'll do here:

Prepare damage repair estimates to Regular Auto of all makes and models through direct and in-person contact with insureds, claimants, and service providers using manual and automated appraisal systemsWhen applicable, prepare total loss evaluations and facilitate salvage disposalWithin established authority, assess reparability and produce a damage appraisal in order to negotiate settlements with vendors and or insuredsCompose summary reports on claims transactions and settlements and, if necessary, formulate recommendations for further actionConduct quality re-inspections to ensure satisfactory completion of repairsMaintain effective communication channels with all claims departmentsEstablish and maintain productive business relationships with customers, repair facilities and other service providersMaintain current knowledge of insurance products as well as appraisal and investigation techniques and servicesOpportunity to support with other appraisal tasks outside of the Service Centre

What you bring to the table:

5+ years experience in collision repair or collision estimatingComprehensive knowledge of automobile construction and repair proceduresAble to provide a valid drivers license and 5-year clear drivers abstractAutomotive Technical Certification preferredLegendary customer service skills with an ability to build positive working relationshipsStrong analytical skills to define problems, collect data, establish facts and draw valid conclusionsEffective verbal communication skills with experience in interviewing and dealing with insureds combined with exceptional written communication skills to draft claims reportsComputer literate and capable of navigating through multiple systems.Flexibility to work on site, full time, on a rotating schedule between the hours of 7:00am - 7:00pm, Monday – Friday and 9:00am - 5:00pm on Saturday

What we offer
 

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

A financial rewards program that recognizes your success

An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased

An extensive flex pension and benefits package, with access to virtual healthcare

Flexible work arrangements

Possibility to purchase up to 5 extra days off per year

An annual wellness account that promotes an active and healthy lifestyle

Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues

A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs

Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities

Inspiring leaders and colleagues who will lift you up and help you grow

A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.