Accelerate your career with a Mitie apprenticeship. Whether you're just starting out or you already have some experience, we'll give you all the support you need to build a brilliant and rewarding career.

A Mitie apprenticeship builds your skills and helps you gain high-level qualifications, all while gaining essential on-the-job experience – and of course, you'll be getting paid a competitive salary with amazing benefits too.

Mitie's a great place to work and we're proud to be a Top 100 Apprentice Employer where apprentices can grow, develop and thrive.

Our contribution to the environment and society, both within Mitie and in the communities we serve, continues to enhance people's lives and positively benefits our world by building a more sustainable future.

We're creating an environment where everyone has a voice and is treated equally, investing in equality, diversity and inclusion programmes which empower our colleagues to bring their true selves to work. We're proud that, again this year, we are listed in the UK Top 50 Inclusive Companies List.

We'll do all we can to support you at every step of your career, you just need to be yourself, bring ambition, drive and commitment to succeed in your chosen apprenticeship.

 

Hours of Work:  

40 hours per week  

(To Cover: Monday to Thursday between the hours of 07:00 and 17:30 & Friday – 07:00 – 13:00) 

(Shift patterns are subject to service requirements and will be decided upon business needs) 

Age Requirements 

Due to this being an apprenticeship age range is restricted is 16 years old to 19 years old

Salary 

£17,220

Principal Accountabilities, Key activities Include but are not limited to: 

Work as part of a team to support the day-to-day running of the houses and conference facilities   Work closely and take instruction from the Events Team on site Provide a VIP hosting and hospitality service   Develop effective relationships with external customers   Fully understand and comply with client strategy, policies and procedures   Support Emergency Procedures as necessary   Flexibility in working hours, including travelling between locations  Provide a VIP Concierge Service, including “Meet and Greet” and Reception duties   Develop effective working relationships with external customers and client personnel at all levels of the Organisation.   Manage Visits Diary   Manage all logistics in support of Customer Visits   Respond to Customer requests, eg. change in travel arrangements etc   Ensure all AV/IT requirements are managed, ensuring all equipment is in good working order daily.   Co-ordinate Guest Wi-Fi  Co-ordinate Catering requirements   Liaise with on-site Catering   Co-ordinate Conference Room configurations   Ensure high standard of cleaning and maintenance requirements are met and issues escalated as necessary   Monitor usage of Centre   Maintaining standards within the Link+ facilities and buildings    Supporting VIP Visits & Meet & Greet Visitors (other than booked in Link Users)   Assist with Queries on VIP or large Bookings    Liaise with Cleaners, Security & Facilities when and where required    Report Maintenance issues in all arears of the link facility the help desk, and monitor and help where required     Excellent communication skills both verbal and written and good telephone manner   Review link requirements with Team leaders and supervisors and implement changes when required to enhance the link experience    Assist in Catering Orders in the Link buildings when required   Implement Room layout changes as requested through the link-booking platform    Review meeting rooms specifically looking at capacity, layout, removal of desks, identify room   Facilitate room changes as required    Identify where replacement furniture is required, submit report to supervisors to report to client   Setting up layout changes for break out areas new working areas as per link requirements    Check room facilities lights clocks cables connected etc.    Daily / Weekly & Monthly FOH Audit Check   To be trained and be able to use in-house booking tool for desks and meeting room   Cover required to support the CLR's on reception in booking in visitors to the link buildings sending emails ect.   Support hospitality bookings for the building (deliveries and collection)   Help / advise redistribution of food across neighbouring outlets dependant on building occupancy levels   Escalate any booking conflicts to the BAES nominated poc for the area and re allocate resources (desks / rooms) as instructed   Outdoor checks inc smoking shelters, pathways, and outdoor areas   Manage locker allocation where necessary   Floor Walk including filling/emptying of the dishwashers (where installed)   Top up coffee machines and keep the area clean and tidy   Support the Security department to undertake audits and resolve conflicts   Book visitors in on Security booking systems  Support hospitality (deliveries and collections)   What we are looking for / Qualifications and Experience:   Excellent communication skills, both verbal and written, and a good telephone etiquette.   Professional and enthusiastic manner.   To take a leading role in your own personal development.   To work in a flexible manner toward and changes/needs of the business.   The ability to multitask and work in a fast-paced environment   Able to adjust quickly to new procedures and situations.   Excellent customer service skills.   Ability to communicate at all levels.   Excellent Microsoft skills in Word, Excel and Outlook.  

Must be able to obtain SC clearance