Apprentice P&B CX Digital & Data Analyst Barcelona, Spain Hybrid Are you ready to dive into a dynamic and innovative environment where your ideas matter? We are in search of a highly motivated and enthusiastic individual to provide valuable contribution to our Customer Experience community supporting continuous improvement projects in different areas: process efficiency, communication, digitalization, analytics .... Your key responsibilities • Drive analysis and identify opportunities to improve customer experience; both qualitative/quantitative data • Performance Management: support on analytics and insights • Engage with the main stakeholders to capture insights (e.g. Commercial, Regional owners,…) • Project Management: participate and support on key projects (CRM, …) • .you'll collaborate with our digital and tech experts. • Provide support on Customer Experience efficiency programs • To define actions plans for continuous improvement the customer experience We bring • Opportunity to have a first work experience where to learn, share your ideas and propose new things • High challenge environment • Join a super team and be active member of the transformation journey • A flexible work environment that empowers people to take accountability for their work and own the outcome • An eagerness to be one team and learn from each other to bring progress to life and create a better future • The opportunity to work for a company where sustainability is much more than a claim and is core to our strategy and purpose • 1 year Apprenticeship Contract You bring • Individual that embraces multiculturalism and diversity • Strong communication skills in English in both written and verbal communication. • Passionate about digitalisation tool and data analytics. • Advanced level of Excel, PowerBi or other data visualization tools, MS Office applications. SAP Knowledge is a plus • Familiarity with SharePoint concepts like sites, lists, libraries, permissions, etc. • Proficiency in navigating and using the SharePoint interface • Creative, open-minded, and willing to learn attitude • Excellent communication skills and team spirit. Dsm-firmenich is fully dedicated to inclusion because when people feel engaged and empowered, their creativity and innovation drives unprecedented progress. We aim to build a workplace where opportunity really is equal, so everyone can thrive. We do not discriminate: there’s a place for everyone at dsm-firmenich.