Description Basic Purpose: To recover debt on savings and checking accounts that have been charged off. To review and determine reasons for non-payment and counsel and assist members and joint owners to address their financial obligations • Review and analyze information in various automated systems (e.g., Collection notes, joint owner information, demographic data, on-demand, e-client, UAD, CACS and CAS) • Determine reason for non-payment and work with debtor, co-signor, to establish an equitable repayment arrangement • Counsel and assist debtors and joint owners in handling their financial affairs to enable repayment • Negotiate repayment with appropriate parties • Correspond with debtors, joint owners, via letters and telephone • Provide information to correspondence branch for preparation of correspondence to debtors, joint owners, attorneys, etc. • Follow up with payment arrangements, broken promises, and On-Line Communications with members and other departments of the credit union • Update member alerts to indicate amount owed/paid in full for the charged off checking and savings accounts • Make changes and updates on the recoveries system (e.g., debtor addresses, account status changes) • Maintain a chronological record of information developed and action taken on the recovery system • Review payments posted to the account to ensure proper posting of payment from the debtors • Remain informed on developments and changes in federal and state regulations, and DoD directives (e.g., Regulation Z, the Uniform Commercial Code, and various state and federal truth-in-lending legislation) Additional Skills & Qualifications Experience/Skill Set: • Entry Level: 2-3 years of professional experience (Mainly Call Center) • Call Center Experience is Highly Preferred. (Preferably Inbound call management) • Someone that can handle Back to Back to Back calls • *Not an Accounts Receivables position • ** Attendance and Reliability has been an issue in the past: No time off during training and please provide notice when requesting time off from supervisors Software: • No high-level technical requirements. Just needs to be tech savvy and sharp-ability to navigate systems proficiently Experience/Skillset: --customer service is huge --some sort of banking would be great --tenure is important/commitment/loyalty to a company --call center of some sort /or knowing the the call center type of volume—is REQUIRED --a lot of automation, but with high volume need to have someone comfortable working in excel --any type of sales, previous collections would be great and overcoming the rebuttal and getting through difficult conversations with members --A/R specific: would like to see the collections or sales experience --the team/leadership is great and they try to break up the monotonous of the repetitive calls #eastpriority25 Pay and Benefits The pay range for this position is $19.00 - $22.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Vienna,VA. Application Deadline This position is anticipated to close on Mar 21, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.