About The ARC

The Accounting Resource Center (ARC) is the Accounting Help Desk for the HFC. The ARC’s customers include the regional servicing teams, regional leaders, and the regional finance teams. Although we are part of Accounting, the ARC team does not perform any accounting functions.

About You

Do you love to help, train, and support your teammates?Are you the go-to in the office for the "How do I?" questions? And do you always have the answers?Are you good at problem solving and enjoy researching issues to find the answer?

About the Position:

This role is not about doing "accounting", it is about helping, teaching, and supporting our clients, as well as providing a clear escalation path where needed. Customers open a case with the ARC when they need assistance. To resolve the issue, the path the ARC takes is much like a “sandwich”.

The top – what is the issue needing resolution?The middle – What is the cause?The bottom – Identify a solution to resolve the problem 

Role Description & Responsibilities:

Answer incoming calls from our customers requesting assistanceRespond and resolve service ticketsReconcile and disburse payments to Carriers, Brokers and ClientsApply Debit to CreditsBill transactionsManage $Activities to identify validity, complexity and clarity both incoming and outgoingDetermine assistance needed and follow the path to resolutionCommunicate with customers, carriers, finance companies, and accounting teamsFollow up to make sure end-result is obtainedWork with the Accounting units to ensure that requests are completedMonitor Salesforce Tasks daily and respond to emails that created these tasksAssure that fields are completed correctly and timely in the Salesforce ARC ticketing systemAttend team meetingsDevelop training materials and/or deliver training for the accounting teamsCommunicate with ARC Leaders keeping us informed about any obstacles that may cause delay or timeliness of delivering service within our SLAs.Duties as otherwise assigned

Essential Traits and Experience

Insurance accounting – Agency Bill Carrier Payables and/or Cash Application OR,Commercial Lines Account Manager with heavy agency billing experience ORInsurance Accounting for a Carrier or Wholesale Broker directly related to working with agency bill payments and credits with retail agentsExcellent verbal and written communication skillsStrong customer service skills and enjoy working with peopleUnderstand that teaching someone how to find the answers is more important than just providing the answerStrong critical thinking and problem-solving skillsGood eye for detail.Be able to work independently and provide results.Work well with a remote teamEnjoy and have a talent for leadershipApplied Epic experience a plus!

Other:

Position is remoteMust have an efficient and quiet workspace in your homeMust live within driving distance of a Hub office

The expected salary range for this position is $22.00 to $27.00 and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level.  If you believe that your qualifications and experience surpass the minimum requirements for this role, we encourage you to submit your application. By doing so, we will be able to keep your application on file for consideration for potential future positions within our organization. HUB International is proud to offer comprehensive benefit and total compensation packages which could include extended health benefits, disability insurance, retirement matching, paid-time-off benefits, eligible bonuses, and commissions for some positions. 

Disclaimer: “By applying to this job and providing your mobile number, you are agreeing to receive an initial text from HUB International which you will have the ability to opt out of upon receipt. Message and data rates may apply. Message frequency varies.”

Department Accounting & Finance

Required Experience: 2-5 years of relevant experience

Required Travel: No Travel Required

Required Education: High school or equivalent

HUB International Limited is an equal opportunity and affirmative action employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations. The EEO is the Law poster and its supplement is available here at http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm .

EEOAA Policy

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