Overview

At Esri, we are committed to our users and their success. Our broad system of ArcGIS Enterprise capabilities continues to grow alongside the needs and workflow requirements of our customers. As a foundational product, ArcGIS Enterprise integrates with a broad range of applications, extensions, and SDKs. We are seeking an individual who wants to bring experience, advocacy, and enthusiasm to help coordinate across product development teams and drive the implementation of client team requirements in ArcGIS Enterprise.

As a client team integration product engineer, you will represent the core ArcGIS Enterprise team, acting as a liaison that collaborates with a diverse, cross-functional, and global set of product teams. You will work closely with product managers, product engineers, and software developers to implement, enhance, and maintain client team capabilities in ArcGIS Enterprise. You will gather client team project requirements, communicate release timelines, be a dedicated technical resource for teams, and document internal processes.

Responsibilities

Gather requirements from a global network of internal client teams, both new and existing Support software engineers with implementation of product requirements Troubleshoot and resolve software issues reported by customers and internal staff Document internal processes for onboarding and supporting client teams Troubleshoot and triage issues reported by customers Support and certify additional ArcGIS Enterprise portal capabilities, within the Map Viewer and home applications Requirements

2+ years of experience with ArcGIS software, preferably ArcGIS Enterprise Ability to effectively communicate and collaborate with cross-functional teams Proven experience with project management and coordination Excellent problem-solving and analytical skills A self-driven and quality-focused mindset Strong organizational skills with the ability to work on several projects simultaneously Customer advocate and passionate about supporting users Bachelor’s degree in GIS, computer science, or a related field Recommended Qualifications

Master’s degree in GIS, computer science, or a related field Strong understanding of software development processes and agile methodologies Knowledge of software testing methodologies and tools Understanding of front-end and back-end web development principles Experience troubleshooting and debugging web applications using browser developer tools Comfortable in both Windows and Linux environments

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About Esri

At Esri, diversity is more than just a word on a map. When employees of different experiences, perspectives, backgrounds, and cultures come together, we are more innovative and ultimately a better place to work. We believe in having a diverse workforce that is unified under our mission of creating positive global change. We understand that diversity, equity, and inclusion is not a destination but an ongoing process. We are committed to the continuation of learning, growing, and changing our workplace so every employee can contribute to their life’s best work. Our commitment to these principles extends to the global communities we serve by creating positive change with GIS technology. For more information on Esri’s Racial Equity and Social Justice initiatives, please visit our website here.

If you don’t meet all of the preferred qualifications for this position, we encourage you to still apply!

Esri is an equal opportunity employer (EOE) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need reasonable accommodation for any part of the employment process, please email askcareers@esri.com and let us know the nature of your request and your contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.

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Available in Ottawa, CA Requisition ID 2024-1717