Overall Job Summary

This position is responsible for driving Automation and Observability domain process and technology plans to align with enterprise goals, business plans and business processes. Additional responsibilities include general technical oversight and mentoring of team members.

Essential Duties and Responsibilities (Min 5%) Analyze, design, and develop domain process and technology roadmaps that align with corporate goals, business plans, and business processes. Strong Understanding of Service Management, IT Operations , Reliability, DevOps Automation & Observability systems Identify, gain buy in for and implement measures towards evolving the efficient consumption of ever more capable services. Plan project activities for a development or engineering team to meet enterprise schedule. Create project design documentation and provide technical oversight to ensure successful delivery. Document, create and maintain domain standards, complying with enterprise standards, ensuring solutions are optimally designed, stable, scalable, secure, well performing and integrated with other solutions. Evaluate emerging process and technology for use in automation and observability domain. Understand and document relationships our Automation and Observability process and technologies to the business outcomes enabled or ensured by same. Identify, analyze, and communicate architecture and integration options and make recommendations to management. Ensure capital projects leverage the processes and technologies from this domain to enable automation and observability from start to finish. Participate in process and technology analysis to ensure high quality, innovative and functional design of automation and observability solutions across the enterprise. Evaluate and shepherd your capital IT projects through the ARB process. Evaluate and mentor capital project teams on meeting Operational Readiness standards as part of all IT projects moving through inception through development and implementation to production. Provide general process and technical oversight and mentoring of team members. Required Qualifications

Experience: 10+ years of increasingly technical Information Technology experience. 

Education: Bachelor’s degree in Computer Science, Management Information Systems, or a related field preferred.  Any suitable combination of education and experience will be considered.  
 

Preferred knowledge, skills or abilities Advanced knowledge of diverse technical configurations, technologies and processing environments. Advanced ability to comprehend business requirements to ensure technical directions are supportive. Advanced ability to quickly comprehend the functions and capabilities of new technologies. Strong knowledge of integration techniques, webhooks, Apis from monitoring/observability tools, ITSM platform such as ServiceNow. Strong knowledge of business process re-engineering principles and processes. Strong ability to conduct analysis sessions and may contribute to “Closure Documents.” Ability to estimate the financial impact of technical architecture alternatives. Good knowledge of key IT Reliability metrics, MTTR, MTTD, MTTA and actions required to improve same. Core Competencies

Job Impact: Thinking within multiple, substantially different procedures, standards and precedents.  Most problems or cases can be tackled based on experience.  Has latitude to consider which among many procedures should be followed and in what sequence.  Required to think about the central problem and further implications.

Business Impact: Determines priorities on a variety of tasks and short-term objectives. Able to deviate from standard procedures if the end result meets the goal(s). Supervision is usually indirect and feedback is given within a short time after tasks have been completed. Consequences of actions are apparent in days or weeks. Procedures are in place to determine how and when the work should be completed. Goals and objectives have a weekly/monthly focus.

Working Conditions Normal office working conditions Physical Requirements Lifting up to 20 pounds Standing (not walking) Walking Sitting Disclaimer

This job description represents an overview of the responsibilities for the above referenced position.  It is not intended to represent a comprehensive list of responsibilities.  A team member should perform all duties as assigned by his/ her supervisor.