Role Proficiency:

Review design and optimize applications transforming into scalable solutions in ERP/CRM systems

Outcomes:

     Select appropriate technical options for development such as reusing improving or reconfiguration of existing components.      Identify the problem patterns and improve the technical design of the application/system      Optimizes efficiency cost and quality.      Interpret the application/feature/component design to develop the same in accordance with specifications.      Validate results with user representatives integrates and commissions the overall solution.      Influence and improve customer satisfaction through effects like (but not limited to) offering suggestions for code refactoring and for improvements in business processes completing sprint deliverables ahead of time helping client architects and product owners by way of design suggestions and/or explaining functionality to business stakeholders etc.      Influence and improve employee engagement within the project teams      Learn and implement newly released technology features wherever possible.      Attend industry/technology specific conferences (if any) and share knowledge with the team.   Conduct peer reviews and demand high quality standards from the reviewed deliverables.   Contribute to ERP/CRM Practice related activities like (but not limited to) assembling content for case studies contributing to reusability coordinating internal seminars and conducting knowledge sharing sessions during organizing sessions and participating in hackathons etc.   Conduct technical assessments for hiring candidates in architect/lead roles.   Review design and ensure adoption of industry best practices   Design execute and maintain business domain solution architecture   Guide and review technical delivery by internal teams   Resolve delivery and design issues. Own the design of a complex module for projects of the following nature: architecture enhancements/mid-sized development projects/maintenance projects   Serve as technology and process expert Use expertise and skills in enterprise solutions technologies to develop/enhance the ERP/CRM Practice.

Measures of Outcomes:

     Number of applicable technical/domain certifications completed      Adherence to process and standards (coding standards)      Number of mandatory trainings (industry/technology specific trainings UST mandatory trainings) completed      Adherence to schedule and timelines      Number of technical sessions conducted within Practice for the benefit of peers and team members.      Number of RFPs and estimations prepared in ERP/CRM Practice      Number of Practice members guided to expand their technical knowledge in specific areas apart from their assigned work.      Contribute to technology capability development (e.g. Training Webinars Blogs)      Customer feedback on overall project implementation quality (zero technology related escalations)   Business Development (number of proposals contributed to as applicable)   Number of technology specific communities in which the role holder is active

Outputs Expected:

Solution Definition & Design:

Define Architecture for mid-sized type of project. Design the technical framework and implement the same. Identify and conduct design of complex sub-components /module in collaboration with project team
architects and client SME. Present the detailed design documents to relevant stakeholders and seek feedback. Undertake project specific Proof of Concepts activities to validate technical feasibility with guidance from the Solution Architect. Carry out best optimized solution and resolve performance issues. Support the team in the design of functional modules and review the deliverables. Conduct code reviews.

Interface with Customer:

Clarify requirements and provide guidance to development team. Present design options to customers. Implementation reviews with stakeholders. Work closely with customer architects for finalizing design. Proactively influence customer thought process

Assists others in resolving complex technical problems:

Manage all aspects of problem management
investigating the root cause of problems and recommends SMART (specific
measurable
achievable
realistic
timely) solutions

Development and review of Standards & Documentation:

Maintenance of software process improvement activities and communicate them to a range of individuals
teams and other entities.

Domain relevance:

Advise software developers on design and development of feature / component with deeper understanding of the business problem being addressed for the client. Learn more about the customer domain and identify opportunities to provide value additions to customers. Complete relevant domain certifications

Requirement gathering and Analysis:

Understand functional and non-functional requirements. Collect non-functional requirements (such as response time
throughput numbers
user load
etc.) through discussions with SMEs
business users. Identify technical aspects as part of story definition
especially at an architecture / component level.

Project Management Support:

Share technical inputs from Agile/project planning perspective with SCRUM Master / Project Manager. Help SCRUM Masters / project managers to understand the technical risks and come-up with mitigation strategies. Help developers overcome technical challenges.

Technology Consulting:

Analysis of technology landscape
process
tools based on project objectives.

Business and Technical Research:

Understand application architecture and its criticality to analyze and assess tools (internal/external) on specific parameters. Understand application architecture and its criticality to Support Architect/Sr. Architect in drafting recommendations based on findings of Proof Of Concept. Understand application architecture and its criticality to analyze and identify new developments in existing technologies (e.g. methodologies
frameworks
accelerators
etc.) Understand application architecture and its criticality in documenting these new developments (e.g. report
white paper
national/ international publications) in order to build team capabilities.

Project Estimation:

Provide support for project estimations of business proposals and support sprint level / component level estimates. Articulate estimation methodology
module level estimations for more standard projects with focus on effort estimation alone

Proposal Development:

Contribute to proposal development of small to medium size projects from technology/architecture perspective

Knowledge Management & Capability Development:

Conduct technical trainings/ webinars to impart knowledge to relevant application development/ project teams. Create collaterals (e.g. case study
business value documents
summary
etc.) Gain industry standard certifications on technology and architecture consulting. Contribute to knowledge repository and tools. Create reference architecture model
reusable design patterns and reusable components from the project.

Process Improvements / Delivery Excellence:

Identify avenues to improve project delivery parameters (e.g. productivity
efficiency
process
security
etc.) by leveraging tools
automation
etc. Understand various technical tools used in the project to improve efficiency and productivity.

Skill Examples:

     Proactively identifying solutions for technical issues      Ability to maintain technical evaluation procedures      Ability to estimate project effort based on the requirements      Perform and evaluate test results against product specifications      Break down complex problems into logical components      Interface with other teams designers and other parallel practices      Set goals for self and team. Provide feedback for team members      Create and articulate impactful technical presentations      Follow high level of business etiquette in emails and other business communication   Drive conference calls with customers and answer customer questions   Ability to work under pressure determine dependencies risks facilitate planning while handling multiple tasks.   Build confidence with customers by meeting the deliverables in time with quality.   Software Development Process Tools & Techniques: Demonstrates thorough knowledge of end to end SDLC process (Agile and Traditional) SDLC methodology programming principles tools best practices (refactoring code code package etc.)   Estimation and Resource Planning: Specialized knowledge in estimation and resource planning techniques (e.g. TCP estimation model case based scenario-based estimation work breakdown structure estimation etc.)   Requirement Gathering and Analysis: Applies specialized knowledge of requirements gathering for (non-functional) requirements analysis for functional and non-functional requirement analysis tools (such as functional flow diagrams activity diagrams blueprint storyboard) techniques (such as business analysis process mapping etc.) and requirements management tools (such as MS Excel) and basic knowledge of functional requirements gathering

Knowledge Examples:

     Familiar with new features of ERP/CRM eco system and design solutions based on these advanced features.      Focus on performance improvement and security aspects of overall application.      Functional and technical designing of various ERP/CRM cloud platform features and automations.      Thorough knowledge of coding best practices and understanding the limitations of Apex coding      Experience in integrating ERP/CRM with external systems using SOAP API REST API etc.      Understanding of Google APIs JQuery/any other java-script framework technology specific mobile development (if applicable) Analytics etc      Experience working in Agile methodology. Deep knowledge of architecting solutions and applications on cloud-based infrastructures.

Additional Comments:

The Workday HCM/HRIS consultant is a key role in our Workday AMS support team responsible for the administration, maintenance, and support of our customer’s Workday production systems. They will augment our managed capacity squad or customer teams to enable a stable production environment while bringing their prior HRIS experience to support enhancements and maximize the value customers get from Workday, The Opportunity and Responsibilities: • Partner with customer teams live on Workday to support end users via resolving functional and configuration issues, ensuring data integrity, delivering enhancements, and achieving greater process efficiencies. • Manage/support Workday system modules, support semi-annual upgrade processes, and deploy new functionality as approved • Facilitate problem solving between customer resources, and subject matter experts/process owners. • Provides Workday functional expertise for enhancements and development including business process configuration, testing, and other troubleshooting support – specifically around Core HCM, Absence, Time Tracking, Compensation, and Custom Reports • Support transactional and ongoing operational activities like Security administration and loading of data via EIBs • Create test scripts, document test scenarios, and perform testing activities of HR systems during semi-annual release upgrades or launch of new features. • Work effectively to support client satisfaction and success, while growing USTs footprint and reputation • Work with internal UST product teams to leverage internal capabilities and accelerators for our customers. What you need: • At least 8+ years of Workday experience in a direct customer facing AMS/post-production support role • Strong experience and certifications (Implementation/pro) with hands-on experience in at least three or more of the following modules – Core HCM, Absence, Time Tracking, Compensation, and Custom Reports. • Experience gathering business requirements and translating to Workday functionality, including associated testing routines to validate solutions before moving t them to production. • Configuration skills to implement new Workday functionality, improve existing functionality, and create custom reports or simple integrations. • Proactive attitude and approach to resolving issues and suggesting solutions. • Good organizational skills and an excellent team player • A strong focus on customer satisfaction while effectively managing client expectations. • Will require attending early morning or late evening meetings (like daily stand-ups) to meet with customer team leads and other team members who may be in different time zones.