At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.

Named one of Central Florida’s Top Workplaces and one of America’s Best-in-State Employers by Forbes, we are committed to our “power of we” culture.

Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight?

We offer excellent benefits and perks including one free meal per shift and free theme park access.

We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.

We embrace diversity at our core and offer the opportunity for all team members to reach their potential.

We invest in training and development opportunities for all team members.

We promote social responsibility by being a good neighbor in the community.

We care for you, just as we care for others.

About Loews Royal Pacific Resort

Join the ‘ohana’ at our island paradise that celebrates the Golden Age of Travel, and the adventures of island-hopping through the South Pacific.

Assists Banquets Manager and/or Confernece Manager in providing world-class preparation, coordination and servicing of convention and group business. Liaises daily with conference and convention guests and/or Conference and/or Access Manager to handle specific requests and ensure guest satisfaction. Communicates changes in conference programs to appropriate hotel operating departments.

Job Specific

Support assigned Banquet Manager with their convention groupsEnter, review and update group information in DELPHI system up to and include function space and banquet event orders (BEOs)Create and/or Edit BEOs and/or resumes for conference groups for conference/access managerEstablish and maintain client billing workbook and proceduresEnsure that all VIP arrivals are properly documentedEnsure accurate and timely delivery of group VIP amenitiesKeep in contact with Conference/Access Manager regarding any changes/updates pertaining to their group.Assist in answering phones and directly inquiries to the appropriate team membersMaintain the accuracy of the BEO Bible (guarantees, replacing revised/original BEO’s, F&B BEO’s placed in correct section, etc.) as assignedCreates Guarantee Sheet and routes to all departments as well as place guarantee sheet in BEO Bible as assignedCompares guarantee sheet to Banquet Event Orders (BEOs) in BEO Bible to ensure all BEO’s have been distributed as assignedEnsure all events are posted correctly on the Reader Board as assignedProvide outstanding services to clients in accordance with Loews Hotels Star Service standards to ensure total guest satisfaction.Coordinate package delivery for group clients, coordinating with the Business Center and Receiving departmentsCoordinate all in house meetings to include blocking space, create banquet event orders and signatures required

General

Assist Complex Director and/or Complex Associate Director of Conference Management and Catering with assigned special projectsAssist and/or Support DELPHI Coordinator as directed by the Complex Director and/or Complex Associate Director of Conference Management and CateringAttends all applicable hotel meetings:  department, staff, food and beverage, sales, and Banquet Event OrderAssists in building strong relations with other hotel departments, employees, and outside agencies and vendorsPromotes and applies teamwork skills at all timesNotifies appropriate individual promptly and fully of problems and/or unusual matters of significanceIs polite, friendly, and helpful to guests, management and fellow employeesExecutes emergency procedures in accordance with hotel standardsComplies with required safety regulations and proceduresMaintains cleanliness and excellent condition of equipment and work areaComplies with hotel standards, policies and rulesRecycles whenever possibleRemains current with hotel information and changesComplies with hotel uniform and grooming standardsOther duties as assigned

Qualifications

Thorough knowledge of hotel food and beverage departmentGeneral knowledge of all hotel departmentsExcellent selling skillsAble to interact effectively with all levels of hotel staff and managementExcellent communication skills – written and verbalExcellent Multi-tasking skillsComputer Skills to include Microsoft ApplicationsExcels in a fast-paced work environmentAble to work a flexible schedule, including weekends and holidaysDelphi Experience preferredMeeting Matrix Experience preferredFood and Beverage Knowledge preferred  One year degree preferred or equivalent hotel management experience, must have a high school diploma or equivalent   Minimum one year hotel management experience. General knowledge of hotel departments. Excellent communication, organization, and guest relations skills